Merchant Card Customer Service Manager jobs in Waterloo, IA

Customer Service Account Manager (Hybrid Remote Onsite/Offsite Position

Job Summary: Responsible for providing support to the sales and service team in delivering professional and timely customer service for insurance business clients.

Job Responsibilities:

* Gather information for new business and renewal applications.

* Prepare applications for submission to selected markets

* Process and follow up on coverage change endorsements.

* Initiate and monitor renewal processes.

* Document all relevant contacts and developments to customer accounts

* Proactively communicate with customers as needed and establish follow-up procedures for outstanding items.

* Perform any other duty relevant to agency functions as needed.

Education & Experience:

· Must have a high level of detail orientation.

· Associates or Bachelors degree is required.

· Ability to work in a team atmosphere.

· Strong verbal and written communication skills.

· Candidate must have computer skills including Windows, Outlook, Word, and Excel.

· Insurance experience is desired but not required.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• No travel

Education:

• Associate (Preferred)

Experience:

• Customer Service Leadership/Account Management: 2 years (Preferred)
• Business and/or Insurance Industry: 1 year (Preferred)

Ability to Commute:

• Waterloo, IA (Preferred)

Work Location: Hybrid remote in Waterloo, IA