Merchant Card Customer Service Manager jobs in Wilmington, DE

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Credit Card Customer Service
  • Discover Financial Services
  • Newark, DE FULL_TIME
  • Discover. A brighter future.

    We offer 100% remote, combo, or on site - it’s your choice!

    And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

    With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

    Come build your future, while being the reason millions of people find a brighter financial future with Discover.

    Job Description:
    We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!

    Our next classes start in April of 2024

    We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:

    12:00 PM - 1:00 PM EST (OH, DE, MD, NJ, PA)

    10:00 AM - 11:00 AM MDT (Utah)

    9:00 AM - 10:00 AM MST (Arizona)

    Note: Shifts are Monday - Friday with weekends as assigned .

    What You’ll Do

    Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.

    Navigates a computerized system for responding and/or troubleshooting to customer questions.

    Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.

    Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

    If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.

    We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!

    How You’ll Do It

    Assists over 100 customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat.

    Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests.

    Leverages 2 standard screens, verbatim scripts and procedures.

    Utilizes multiple systems to respond to, troubleshoot and document customer inquiries.

    Builds the Discover Financial brand by providing industry-leading care and innovative solutions.

    Bonus Points If You Have

    H.S. Diploma or GED

    1 years of Customer Service experience

    #INDDFS
    #ZRDFS
    #Remote
    #BI-Remote

    A credit screening may be required for some roles within Discover Home Lending.

    Application Deadline: The application window for this position is anticipated to close on Mar-03-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

    Compensation: The base pay for this position generally ranges between $17.00 to $18.98. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

    Benefits:
    We also offer a range of benefits and programs based on eligibility. These benefits include:

    Paid Parental Leave

    Paid Time Off

    401(k) Plan

    Medical, Dental, Vision, & Health Savings Account

    STD, Life, LTD and AD&D

    Recognition Program

    Education Assistance

    Commuter Benefits

    Family Support Programs

    Employee Stock Purchase Plan

    Learn more at MyDiscoverBenefits.com .

    What are you waiting for? Apply today!

    All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

    Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)
  • 10 Days Ago

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Customer Onboarding Specialist
  • Host Merchant Services
  • Newark, DE FULL_TIME
  • Overview:Host Merchant Services is seeking a detail-oriented and highly accurate Application and Client Onboarding Specialist to join our dynamic team. This role is crucial for ensuring smooth and eff...
  • 1 Month Ago

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Customer Service Lead
  • Service Today
  • Bridgeville, DE FULL_TIME
  • CUSTOMER SERVICE LEAD – at SERVICE TODAY, INC. High Volume Call Center - Full Time! JOIN OUR BUSY TEAM NOW!! We are currently searching for highly talented Customer Service Lead for our Federalsburg, ...
  • 10 Days Ago

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General Manager Card Business Unit
  • JPMC Candidate Experience page
  • Wilmington, DE FULL_TIME
  • Job Summary: Chase Card Services (CCS) is seeking a senior level, executive director to lead a cobrand credit card portfolio and relationship with one of our newer co-brand partners. The role of Gener...
  • 10 Days Ago

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Customer Service Representative
  • ARS Truck & Fleet Service
  • Castle, DE FULL_TIME
  • Customer Service Representative We have provided unmatched service and repair options to commercial businesses and government agencies for nearly 50 years. At ARS Truck & Fleet Service, we’re the best...
  • 5 Days Ago

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Customer service representative
  • Corporation Service Company
  • Wilmington, DE FULL_TIME
  • Job Description Customer Service Representative On-Site Wilmington, DE Monday - Friday 9am-6pm If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep cus...
  • 7 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Wilmington, DE area

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Customer Service Manager, Airport Workforce Management
  • American Airlines Group, Inc.
  • Philadelphia, PA
  • American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge,...
  • 3/19/2024 12:00:00 AM

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Services Manager 1 - Customer Service Management
  • GE HealthCare
  • Philadelphia, PA
  • Job Description Summary Manages a complex customer service area through leadership and development of team (field engine...
  • 3/19/2024 12:00:00 AM

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Customer Experience Manager
  • Five Below
  • Millville, NJ
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/19/2024 12:00:00 AM

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Customer Service Manager
  • Allstate Insurance Agency - Rajesh Khullar
  • Plymouth Meeting, PA
  • Job Description Job Description Benefits/Perks: Competitive Pay Professional Development Job Stability in a growing indu...
  • 3/18/2024 12:00:00 AM

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01355 317 PT Customer Experience Manager
  • Michaels Stores
  • Philadelphia, PA
  • 01355 317 PT Customer Experience Manager page is loaded **01355 317 PT Customer Experience Manager** **01355 317 PT Cust...
  • 3/18/2024 12:00:00 AM

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Customer Experience Manager
  • Five Below
  • Warminster, PA
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/16/2024 12:00:00 AM

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Customer Success Manager
  • Clarivate
  • Philadelphia, PA
  • As a Customer Success Manager at Clarivate, you will be responsible for ensuring renewal and retention of subscription l...
  • 3/15/2024 12:00:00 AM

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Customer Experience Manager
  • Five Below
  • Voorhees, NJ
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/15/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 17.0 square miles (44 km2). Of that, 10.9 square miles (28 km2) is land and 6.2 square miles (16 km2) is water. The total area is 36.25% water. The city sits at the confluence of the Christina River and the Delaware River, about 33 miles (53 km) southwest of Philadelphia. Wilmington Train Station, one of the southernmost stops on Philadelphia's SEPTA rail transportation system, is also served by Northeast Corridor Amtrak passenger trains. Wilmington is served by I-95 and I-495 within city limits. In addition, the twin-s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$55,822 to $85,640
Wilmington, Delaware area prices
were up 1.0% from a year ago