Merchant Card Customer Service Manager jobs in Winston Salem, NC

Company Description

Winston Packaging isa 3rd generation, family0owned custom folding carton packaging manufacturer for consumer products. Founded in 1911, we aim to be a trusted business ally by listening and understanding our customers' packaging challenges and providing tailored solutions. Our customers range from regional to Fortune's Top 50 List companies. Our commitment to delivering value to our customers fosters long-term relationships.

Role Description

This is a full-time on-site role as an Account Manager (Customer Service) located in Winston-Salem, NC. The Account Manager will be responsible for coordinating paperboard packaging orders from beginning to end, maintain finished goods inventories, as well as keeping open communication with customers, business development managers (BDM) and production team.

Responsibilities

• Supports customers and BDM by communicating and resolving issues.
• Understands and maintains knowledge of Winston Packaging capabilities.
• Responsible for detailed entry of printed packaging orders for assigned accounts.
• Tracks orders through production and communicates any changes to production, BDM, and customer.
• Facilitates the proofing and approval process.
• Maintains an accurate finished goods inventory (using Excel spreadsheets) and assures products are shipped and invoiced with approved terms.
• Works in compliance with cGMP documentation.

Qualifications

• Bachelor's degree preferred
• Print Manufacturing experience strongly preferred
• 1-3 years customer service experience required
• Microsoft Office Suite - basic to above average computer skills including Excel
• Professional verbal and written communication
• Works both independently and in a team environment
• Good time management and organization skills
• Ability to manage multiple projects effectively