Merchant Card Customer Service Representative jobs in Charlotte, NC

Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)

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Customer Service Representative - Full Time
  • Williams-Sonoma Inc. Customer Care Centers
  • Charlotte, NC FULL_TIME
  • Williams-Sonoma Inc. 

      Customer Service Representatives – Work from Home in North Carolina!
    Now hiring Full-Time staff until July 2024

     

     

    Why you and why us?

    Who are our Customer Service Representatives? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY. 

    What Benefits do you offer?

    • 40% Discount on most merchandise!
    • Fun contests / rewards and recognition programs
    • Paid Training from the comfort of your home
    • Benefits ranging from Medical, Dental, Life, 401k w/ company match, and impressive PTO package
    • Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
    • Pay = $15.00/hr *compensation may differ due to individual state wage requirements*

    Essential Functions: The nuts and bolts

    • Address customer questions and concerns regarding product and delivery information
    • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
    • Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
    • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
    • Perform other duties as assigned

    Qualifications: What you need to apply

    • High School diploma or GED
    • 1 – 2 years previous customer service experience
    • Experience in a performance-based or metric-driven environment
    • Strong ability to communicate both verbally and written with capable data entry skills

    Important Facts: MUST HAVE THESE FOR CONSIDERATION

    •  Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
    •  Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met
     
    Technology Requirements Overview:

    In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.

    Devices not acceptable:

    Tablet-based/convertible personal computers (i.e. – Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.

    Operating Systems:

    • Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
    • Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
    • Mac IOS 12 or newer 

    What if I have an Education or Enterprise edition of Windows?

    Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization).

    What if I am using a Windows Insider version of Windows?

    Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.

    What if I am using an older version of Windows?

    We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.

    What kind of software do I need?

    A PC that is fully updated with all current windows AND all optional updates, as these are device specific for  your system and can affect Audio and other performance if not updated.

    What antivirus protection do I need?

    You must have an anti-virus program running on your computer.  Microsoft Defender is sufficient and already installed on most Windows based computers.

    Web Browser:

    Our systems work best using Google Chrome.  Other browsers may not work.  If this is the case, we will ask you to install Chrome.

    Processor:

    Random Access Memory (RAM):

    • 6 GB RAM or higher, but we recommend 8GM or higher to support the work environment.

    Internal Storage:

    You must have enough free space available to both install needed systems and run these systems effectively.

    Display/Monitor:

    Minimum Optimal Screen Resolution:

    • 1920x1080

    Devices and peripherals needed:

    • External mouse* (wired preferred)
    • Keyboard (wired preferred)
    • Webcam (will be utilized for Training and meetings) 
    • USB headset* (wired required – wireless/Bluetooth headsets NOT acceptable)
      • “Unified Communications” type headset
      • “Gaming” headsets if they meet requirements
      • We highly recommend you have the following headsets for best results during your employment. 
        • Plantronics Blackwire 3210/3220
        • Jabra Evolve 20 UC
        • Other recommendations will be included in the system requirements documentation provided later in the process
      • Headset models NOT supported
        • MPOW 
        • Cyber Acoustics
        • Logitech H390 (with windows 11 based computers) 
        • NUBOW
     

    *We do not recommend using built-in laptop trackpads

    Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.
     

     


     

     

     

     

  • 5 Days Ago

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Customer Service Representative
  • Atlas Copco Compressors LLC -North America Customer Center
  • Charlotte, NC FULL_TIME
  • Customer Service Representative Functional area: Customer Service Country: United States City: Charlotte Company name: Atlas Copco Compressors LLC Date of posting: Jan 29, 2024 Our solutions are a key...
  • 20 Days Ago

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Customer Service (Debit Card) - Part Time Days
  • Five Star Call Centers
  • Charlotte, NC PART_TIME
  • We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high...
  • 2 Days Ago

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Customer Service (Debit Card) - Part Time Days
  • Five Star Call Centers
  • Remote, NC PART_TIME
  • We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high...
  • 15 Days Ago

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SALES DEVELOPMENT REPRESENTATIVE -240313
  • Allegiance Merchant Services
  • Charlotte, NC FULL_TIME
  • We are looking for FEARLESS COMPETITORS who want to learn and grow their careers with a company of experienced, seasoned sales professionals. If selling is the path you’re drawn to pursue, we will tea...
  • 11 Days Ago

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SALES DEVELOPMENT REPRESENTATIVE 240313
  • Allegiance Merchant Services
  • Charlotte, NC FULL_TIME
  • We are looking for fearless competitors who want to learn and grow their careers with a company of experienced, seasoned sales professionals. If selling is the path you’re drawn to pursue, we will tea...
  • 11 Days Ago

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0 Merchant Card Customer Service Representative jobs found in Charlotte, NC area

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Customer Service Representative
  • Vantage Concepts
  • Charlotte, NC
  • The consumer comes first within the hospitality industry and that is no exception at Vantage Concepts. Our Customer Serv...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Falcone Crawl Space & Structural Repair
  • Charlotte, NC
  • Job Description Job Description We are a five-time NC best employer to work for, looking for a production/customer servi...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Johnson Brothers Liquor Co
  • Charlotte, NC
  • Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** l...
  • 3/27/2024 12:00:00 AM

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Financial Customer Service Representative
  • VXI Global Solutions
  • Charlotte, NC
  • Chime Solutions is committed to excellence in all that we do! When you join us at Chime Solutions, you join a family! A ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Ryan Consulting Group
  • Charlotte, NC
  • Job Description Job Description Position: Customer Support Representative (Charlotte, NC) Only Shift 11am-8pm EST M-F Lo...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Healthcare Outsourcing Network, LLC
  • Charlotte, NC
  • Job Description Job Description We are a company located in Wheat Ridge, Colorado with clients around the United States,...
  • 3/25/2024 12:00:00 AM

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Customer Service Representatives
  • Simon Property Group
  • Charlotte, NC
  • **** Center: Retailer: Job Role: Job Type: City: State/Territory: **Description** The Customer Service Representativewil...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • TBC Corp.
  • Charlotte, NC
  • **Customer Service Representative** **Location:** Charlotte, NC, US, 28273 **Description** Our **Customer Service Repres...
  • 3/24/2024 12:00:00 AM

Charlotte (/ˈʃɑːrlət/) is the most populous city in the U.S. state of North Carolina. Located in the Piedmont, it is the county seat of Mecklenburg County. In 2017, the U.S. Census Bureau estimated the population was 859,035, making it the 17th-most populous city in the United States. The Charlotte metropolitan area's population ranks 22nd in the U.S., and had a 2016 population of 2,474,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2016 census-estimated population of 2,632,249. Between 2004 and 2014, Charlotte was ranked as...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Representative jobs
$32,751 to $43,969
Charlotte, North Carolina area prices
were up 1.5% from a year ago