Merchant Card Customer Service Representative jobs in Everett, WA

Description

ABOUT US

Coastal Community Bank is a little bit of banking and a little bit of tech-ing. The people at Coastal don't just help people with their banking; they help reshape how banking technology allows and serves EVERYONE. We think and work like entrepreneurs, always moving and constantly improving. We care about each other, are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together -- you belong here.

WHAT YOU’LL DO AT COASTAL

The primary focus of this position is to develop new merchant services clients. This is accomplished through a combination of self-generated leads, prospecting, networking and working with bank staff.

HOW YOU’LL DO IT

· Deliver a consultative sales approach by helping business clients to assess their payment processing needs and then delivering solutions that address those needs.

· Present completed Merchant proposals to the Merchant prospect.

· Self-generate leads and referrals for sales opportunities.

· Participate in training with Merchant Vendor to improve sales and understand product offerings. 

· Responsible for meeting sales volumes and/or profitability goals and standards of activity, such as number of sales calls, sales goals and referral goals for other bank products.

· Conduct joint business development calls with Relationship Managers, Treasury Management, BDO’s and Branch staff to identify sales opportunities.

· Compliance with all regulatory requirements.

· Stay up-to-date with new features and product launches.

· Other duties may be assigned.

Requirements

 WHAT YOU’LL BRING 

QUALIFICATIONS

· Ability to prospect effectively.

· Demonstrated ability to work within a team environment.

· Accomplished interpersonal, verbal and written communication skills.

· Excellent time management and organizational skills.

· Ability to resolve complex problems with minimal guidance.

· Outgoing, professional attitude with customers, prospects and co-workers.

· Ability to effectively present information and respond to questions from prospects, customers and co-workers.

· Reliable transportation for sales calls.

EDUCATION & EXPERIENCE

· Associate’s degree (A.A.) or equivalent from 2-year college or technical school; or two to four years related experience and /or training; or equivalent combination of education and experience.

· Previous outside sales experience with business clients.

· Previous Merchant Services sales experience to businesses.

· Experience in Treasury Management a plus.

· PC Experience navigating in a Windows environment and using multiple applications.

HOW YOU’LL THRIVE AT COASTAL

Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.

Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.

Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.

Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.

Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.

Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness, and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices.

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee must:

· have the ability to sit for extended periods of time

· have the ability to stand for extended periods of time

· have the ability to perform repetitive finger, hand, and arm movement

· have the ability to use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc. 

· view and read computer screen for extended periods

· occasionally stoop, kneel, crouch, or crawl

· occasionally lift or move up to 10 pounds

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.