Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)
United Collection Bureau, Inc. is immediately hiring Debt Collection Specialists for our Davie, FL office. As a Debt Collector, you will be responsible for contacting individuals and businesses to collect outstanding debts. Your role will involve analyzing accounts, negotiating payment arrangements, and providing excellent customer service. In order to prepare you for the role, we will provide you with a paid training in a classroom setting and then ongoing training to ensure your continued success with us. If you would like to grow into a career, there will be of opportunity for growth and advancement into management.
We are seeking a skilled Debt Collector to join our team.
Your specific duties will include:
- Handle inbound and outbound customer service calls regarding collections and billing inquiries.
- Review and analyze customer accounts
- Negotiate payment arrangements and set up repayment plans if the consumer cannot pay their balance in full.
- Maintain accurate records of all collection activities
- Provide exceptional customer service while handling sensitive financial matters
- Process payments and update account information accurately
- Maintain accurate and detailed records of all customer interactions and transactions
- Follow company policies and procedures to ensure compliance with regulations
- Ability to work independently and meet deadlines
- Strong math skills for accurate calculations
- Strong phone etiquette and communication skills
- Spanish speaking a plus
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
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0 Merchant Card Customer Service Representative jobs found in Fort Lauderdale, FL area