Merchant Card Customer Service Representative jobs in Hopkinsville, KY

Role: Customer Service

Location: Paducah KY

Pay rate: $16/hr on W2

Primary Responsibilities/Required Skills:

• Must have very good communication skills including phone calls and in person
• Must be task oriented and a self-starter with good organizational skills
• Candidate should have customer service experience serving both internal and external customers
• Candidate must be able to work well with others in a team environment, assisting them as needed
• Candidate will process complex non-US citizen applications by screening all original documents presented
• Candidate must have a high level of accountability
• Candidate must be able to inspire and lead others through their enthusiasm
• Must possess interpersonal skills required to work with many different clients
• Must be professional, supportive, diplomatic, flexible, and responsible
• Candidate must be able to learn and utilize the KY Driver's License Information System (KDLIS)/IDEMIA issuance program, be able to read and interpret a driver’s history record and enter data accurately
• Candidate must become very knowledgeable of Driver Licensing laws and policies
• Candidate must learn Commercial Driver Licensing laws and licensing processes
• Advise applicants on their questions and concerns related to driver licensing
• Overtime including evenings may be necessary, up to 5 hours per week
• Saturday hours will be required

Additional Requirements:

• Should be a graduate of a college or university with a Bachelor’s Degree; or a graduate of a college or university with an Associate’s Degree; or administrative, business, research, and/or clerical experience will substitute for the required education on a year-for-year basis.

Disciplinary Actions:

• Warnings will be issued once, any additional incidence could result in termination. However, any criminal or fraudulent actions will result in immediate dismissal. Any unprofessional altercations or communications (verbal or physical) will result in immediate dismissal.

Job Types: Full-time, Contract

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Experience level:

• 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Paducah, KY: Relocate before starting work (Required)

Work Location: On the road