Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)
Due to our continued growth, we are looking for a full-time customer service representative. Responsibilities include customer follow up in assisting shipping arrangements of their powertrain unit to the correct location and performing initials calls to customers.
Qualifications
□ Ability to communicate with people via email, text, and phone calls.
□ Demonstrate the desire to complete a 40 hour work week (Monday – Friday).
□ Must have reliable transportation.
□ Proven ability to work in a fast pace and team environment.
□ Must show willingness to be trained.
□ Take pride in your work.
□ Must be able to pass a drug screen.
□ Must be dependable and punctual.
□ Ability to follow instructions and listen.
□ Well organized.
□ Good customer service and interpersonal skills.
Dahmer Powertrain is a wholesaler and engines, transmissions, and drivetrain assemblies. Our business has continued to grow, along with our customer satisfaction, since the founding of our company in 1975. In 2010 remanufacturing was added to our portfolio. Dahmer Powertrain is recognized nationally as a leader in this industry. Our growth and success are attributed to our hard work and our ability to attract quality employees. Our employees are treated with respect and are given a high degree of individual responsibility, along with competitive compensation and benefits that include medical and 401K.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
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Work Location: In person
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