Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)
Job Description
Job title:
Customer Service Representative
Location:
Fall River, MA
Terms:
Full Time
Salary/rate:
Dependent on experience
Requirements:
80 hours bi-weekly
About us:
Pure Medical Equipment & Service is a locally owned provider of respiratory equipment. Pure Medical was established to change the current landscape of the DME industry by focusing on putting the patient first. We provide only the highest quality equipment to our patients along with personalized, unmatched service to our referrals and patients.
About the role:
Pure Medical is growing! The above Customer Service position is an exciting role that will focus on inbound/outbound calls, order processing ,and other basic customer service functions. As a Customer Service Representative(CSR) you should be proficient of all equipment & supplies provided by Pure Medical and uphold Pure Medical’s standard for excellence. Responsible for competently and efficiently performing all tasks relative to order processing, scheduling of setups and routine deliveries, be knowledgeable of Medicare guidelines, as well as commercial payor requirements. The ability to work toward meeting insurance requirements for all documentation is also crucial to be successful in this role.
Responsibilities:
Candidate requirements:
Pure Medical Equipment & Service (PMES) is an Equal Opportunity Employer. PMES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.”
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
Ability to Relocate:
Work Location: In person
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