Merchant Card Customer Service Representative jobs in Newport News, VA

What are we looking for

At Cosentino () we are looking for a Customer Service Representative to join our HUB Logistics Center located in Hampton, VA , who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do

As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to : pricing, products, availability of inventory, delivery schedules, order confirmations, and invoicing and collections.

To be a successful Cosentino CSR you need to focus on helping both external and internal customers by communicating in a patient, empathetic, passionate manner.

Our Customer Service Representatives always put themselves in our customer’s shoes and advocate for them when necessary.

• Responsible for developing and maintaining customer relationships by handling different operative responsibilities.
• Processing, monitoring, and following up on customer purchasing orders.
• Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies.
• Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication to maintain excellent customer service.
• Creation of invoices and corrections, if necessary, as well as returns of material.
• Scheduling visits to the showroom, leading material views & reservation of specific material.
• Solving customer issues from the order to delivery and maintaining customer account receivables.
• Providing customer support over the phone, face-to-face, and via email.
• Performing analysis in SAP as requested by the General Manager, Operations Manager, or the sales / promotion force.
• Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials.
• Logging attending to daily visitors and events, recording each visitor / event into SalesForce.
• Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
• Other tasks upon request of the manager.

What you need to succeed

EXPERIENCE

Required

• 3 years of experience in Customer Service.
• 2 years of experience with invoicing and order entry.

Desired :

Customer Service experience in construction, manufacturing, distribution, or related industry experience

EDUCATION

Required :

High School Diploma / GED

Desired :

College degree

KNOWLEDGE

Required :

Computer literacy to a relatively high standard : outlook, excel, word.

Desired :

Use of SAP, ERP, or order system

SKILLS

Required :

• Excellent customer service skills, and experience working directly with end customers within a fast-moving and dynamic organization.
• Ability to multi-task and work in an extremely fast-paced environment.
• Exceptional customer-facing and interpersonal skills, both written and verbal.

What we do offer

You will join a company :

• With an international mindset and presence in 80 countries
• With an amazing growth story, sustained by extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
• In which you will be able to grow your career and develop your leadership skills

Last updated : 2024-05-08