Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)
```Duties:```
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products and services to maximize sales opportunities
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Analyze customer interactions to identify trends and areas for improvement
- Perform accurate data entry and maintain customer records
```Qualifications:```
We offer competitive pay and benefits package for this position. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.
Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity.
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Expected hours: 20 – 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
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0 Merchant Card Customer Service Representative jobs found in Tucson, AZ area