Merchant Card Customer Service Representative jobs in Worcester, MA

Position Summary:

The Fleet Card Sales Representative will be responsible for selling our industry-leading fleet payment products to prospective business customers and growing fuel volume at locations across our multi-state footprint.  The candidate must have experience selling solutions to the business community, ideally in fleet payments.

Responsibilities:

1.       Self- generate your own leads through research and data analysis.

2.       Build and maintain a pipeline of fleet opportunities.

3.       Work with management to develop a strategic growth plan, both geographically and vertically specific.

4.       Conduct sales calls through a combination of; cold calling, emailing & in-person meetings.

5.       Partner with retail managers to capture leads at the hyperlocal level.

6.       Utilize CRM system to track leads and document actions.

7.       Partner with internal departments and third-party partners to ensure new accounts are on-boarded.

8.       Generate reports of varying complexity for management that communicate commercial fueling statistics, progress against goals, customer problems, and potential prospects.

9.       Analyze industry trends and determine best practices to support program growth.

10.    Conduct customer outreach to communicate applicable program changes and promote program usage.

11.    Support new fleet program projects.

12.    Must be able to perform the essential functions of this position with or without reasonable accommodation.

Working Relationships:

Commercial fueling customers, SmartPay Customers, Retail Operations, Marketing, Retail Accounting, Retail IT, other SSC department teams as needed and external third party vendors.

Minimum Education:

Bachelor’s Degree in Business or relevant analytical field

Minimum Experience:

3-5 years of outside sales with proven client acquisition

Preferred Experience:

5-7 years of outside sales in the fleet / card space; Experience with CRM.

Licenses/Certifications:

Soft Skills/Competencies:

• Excellent oral and written communication skills
• Strong Presentation Skills
• Ability to foster team work and build collaborative relationships
• Ability to build rapport with prospective customers and sell through objections
• Strong interpersonal skills
• Strong Analytical and critical thinking skills
• Proficient in Microsoft Office Suite, advanced with Microsoft Excel
• Ability to take initiative and create selling opportunities
• Self-motivated with excellent time management skills
• Consultative selling approach to provide advice, counsel and guidance to current/prospective business customers

Travel: 10-20%

Hours & Conditions: Typically Monday – Friday,  8 hour days in office setting. Remote / hybrid eligible.

Physical Requirements: Minimal physical effort required; sitting / standing at computer for long periods of time.  Ability to maneuver and lift up to 10 lbs.

Other: Fleet Payments is a niche industry and the ideal candidate will have a desire and the capacity to learn the intricacies of the business and apply best practices to the EG Us Portfolio.