Merchant Card Sales Representative jobs in Oakland, CA

Our Sales Representatives know what our customer wants and deliver it -- fast, accurate and with friendly service. We hear and sense customer needs and keep our manager and fellow team members informed. We take pride in every aspect of our work and perform it with energy and enthusiasm. We are strong team players, with a commitment to continuous learning, who provide quality service and products to our customers through true artisanship.

Duties:

• Assess customer business needs and exceed customer expectations
• Critical thinking skills to resolve incidents quickly and consistently
• Active listening skills and effective communication strategies
• How to identify and defuse challenging customer behavior
• An awareness of the core processes and best practices used in service and support

Key Requirements:

• Outstanding customer service skills
• Meeting or exceeding customer service and new account goals
• Become familiar with product information understanding features and benefits of your product
• Commitment to building customer relationships and loyalty through personal interaction and the maintenance of a client file

Candidate Qualifications:

• Bachelor’s degree preferred or equivalent experience
• Demonstrated job or school stability
• Minimum 3 months in a customer facing roll
• Solid computer, grammar and multi-tasking skills
• Strong attention to detail, time management and decision-making skills

Job Type: Full-time

Pay: $65,727.13 - $75,252.63 per year

Schedule:

• 8 hour shift

Work Location: In person