Merchant Chargeback Analyst jobs in Fort Smith, AR

System Analyst

Summary

Installs, modifies, and makes repairs to computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties. Maintain the IT infrastructure across all systems within the company.

Responsibilities

• Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computers.
• Enters commands and observes system functions to verify correct system operation.
• Respond to co-worker inquiries concerning systems operation and diagnoses system hardware, software, and operating problems. Working closely with team members.
• Instructs users in use of equipment, software, and manuals.
• Recommends or performs minor remedial actions to correct problems.
• Coordinates activities with help desk, network services, or other information systems groups.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Replaces defective or inadequate software packages.
• Refers major hardware problems to service personnel for correction.
• Proactively analyze issues and improvements to daily operations.
• Perform other duties as assigned.
• Document new tasks needed to perform job duties and improve current documentation.
• Perform network maintenance with wiring and connections for networking and attached equipment.

Requirements

• Vocational degree in Information Technology with 6 years' IT experience, or 3 years' System Analyst experience.
• Self-starter with strong work ethic and the ability to manage projects independently.
• Ability to multitask all levels of operations and daily tasks.
• Effective communication and prioritization / time management skills with the ability to support the IT needs of office personnel and production facility (computer / tablet / phone / networking equipment setup and maintenance).
• IP Camera and VOIP experience preferred.

Benefits

• FULL BENEFITS (HEALTH, VISION, DENTAL, LIFE)
• 401(k)
• PAID VACATION/HOLIDAYS
• WEEKLY PAY PERIOD / DIRECT DEPOSIT PAYROLL
• CONSISTENT GROWTH / RAISE OPPORTUNITIES