Merchant Chargeback Analyst is responsible for investigating and reversing credit card charges disputed by the account holder. Processes refunds to the merchant or cardholder; Tracks chargebacks and refers fraudulent activity to the appropriate department. Being a Merchant Chargeback Analyst may require a bachelor's degree. Typically reports to a supervisor or manager. The Merchant Chargeback Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Merchant Chargeback Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Summary
Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision and values of the organization. Train merchants on the equipment or software they will use to accept payment. Provide first level support as needed. Resolve routine questions relating to credit card processing terminals or software by telephone or email. Perform a variety of activities that result in one call resolution for inbound customer support calls.
Duties & Responsibilities
Essential Functions
Additional Responsibilities
Requirements
Education & Experience
Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. BASYS is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.
Basys is an equal opportunity employer
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0 Merchant Chargeback Analyst jobs found in Kansas City, KS area