Merchant Chargeback Analyst jobs in Minneapolis, MN

The Chargeback Analyst is responsible for managing indirect sales submissions process (chargebacks/tracings) for key Colplast distributors , developing key internal and external partnerships, performing root cose analysis, and for reporting across the organization. The Chargeback Analyst serves as the strategic owner of their distributor/wholesaler accounts for processing data, relationship management, and issue resolution.

Major Areas of Accountability:

• Process incoming US and Canadian sales data submissions (chargebacks/tracings) based on frequency of distributor submission schedule, process resubmissions, and perform root cause analysis to resolve issues and discrepancies in a timely manner.
• Develop and maintain ongoing partner relationships with distributors and sales leaders to resolve any ongoing issues and proactively mitigate future issues.
• Maintain monthly matrics on submissions from distributors and proactively manage submission deadlines
• Maintain monthly reports to distributors regarding the status of requested chargebacks; customize reports to meet stakeholder needs
• Research and resolve complex issues with distributors surrounding the chargeback process; work through ambiguity to collect facts from multiple departments and make financial determinations on payments that can have serious financial impacts.
• Share key performance metrics with leaders monthly
• Identify and recognize trends and patterns that indicate need for a process improvement or relationship improvement
• Demonstrate detailed understanding of the department and a broad knowledge of other areas of the business
• Ability to collaborate, train, and mentor team members as needed
• Analyze data and identify the root cause of discrepancies in internal systems while working cross-functionally with other teams as needed
• Work independently with occasional consult with management as appropriate to make recommendations and receive decision sign-off
• Other Duties as assigned

Essential Qualifications:

• Bachelor's Degree
• Experience in Medical Device industry or analytics-based role preferred

Required Knowledge, Skills and Abilities:

• Proven ability to drive and manage projects in a fast-paced environment
• Strong written and verbal communication skills
• Strong sense of ownership and accountability for deliverables
• Ability to collaborate and work cross-functionally
• Demonstrates a curious nature and desire for continuous learning
• Demonstrates detail consciousness and ability to audit analytics and processes
• Experience working with large data sets
• Intermediate experience with Microsoft Excel including vlookups, pivot tables, etc.
• Experience working with information systems