Merchant Chargeback Analyst jobs in Orlando, FL

This position can be located at the Seacoast offices in Stuart, Tampa or Orlando.

JOB SUMMARY:

The Merchant Services Coordinator is responsible for championing merchant services across the organization through the identification, development, building and expansion of our merchant services customer base/network/business opportunities. Will be responsible for the growth of the merchant portfolio through the development and execution of robust sales plans and utilization of industry contacts (COIs, existing clients, and referrals) with a complete understanding of Program profitability. Will travel to meetings with bankers throughout the footprint. Will manage sales and pipeline reporting for the business unit. Will work with sales managers in all lines of business to identify barriers or issues to achieving goals, then will identify and help implement solutions. Leads client experience efforts and reporting for the business unit.

Leads goal setting for the business unit. May assist with strategy development and business planning. May work with cross functional teams to: develop and implement internal and external marketing and sales promotions; draft and deliver merchant services training to internal audiences; and develop and improve internal incentive plans. Recommends and implements initiatives to grow merchant services sales and revenue. Builds effective cross-functional teams. May resolve complex client-related or external issues, making recommendations to management and communicates resolution to appropriate constituencies. Acts as a change agent. Does not manage people at this level.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Acts as a direct liaison between the Line of Business, Internal Sales Teams and Third Party Service provider in driving, developing, and retaining new business client merchant relationships
• Collaborates with Regional Manager and District Executive to develop and implement customer centric sales relationship plans / pipeline management
• Complies with and stays abreast of all applicable policies and procedures, federal and state laws
• Coordinates and supports targeted acquisition campaigns and events
• Develops external relationships through prospecting, outside calling, networking, referrals and community involvement
• Develops internal relationships through meeting attendance, program presentations and critical one-on-one engagements
• Handles relationship review and overall relationship profitability to support Business Line program decisions
• Identifies acceptable merchant services opportunities, to Program and Credit Standards, and develops them to help internal constituencies generate new referrals/sales
• Identifies appropriate cross sale opportunities and facilitates other referrals within the organization
• Maintains and applies a thorough understanding of the Company's Merchant Program and Merchant Credit policies, client eligibility and all necessary business practices to ensure the submission of accurate and complete merchant referrals
• Manages existing relationships to enhance profitability, increase revenue and mitigate retention risk while delivering an excellent customer service experience to the client
• Understands the merchant services environment, strategies and Payments industry to execute successful sales activities
• Works to achieve sales goals (loans, deposits and generation of fee incomes.)
• Adheres to Seacoast Bank’s code of conduct.

EDUCATION and/or EXPERIENCE:

• Bachelor's Degree; in business, finance, economics, or equivalent field
• 5-10 years in a Merchant Sales/Management role and/or related business payments experience
• Ability to interact with clients in a professional manner
• Ability to maintain and demonstrate high ethical standards and personal integrity to build credibility and trust while enhancing the organization's reputation in the lending community
• Demonstrated ability to manage and prioritize multiple tasks
• Excellent business development and presentation skills
• High-energy, result-oriented and works well in a team environment
• In-depth knowledge of merchant services, payments products and banking deposit products
• Strong computer skills to include Microsoft Office (Word, PowerPoint and Excel) and ability to quickly learn new software and or systems
• Superior analytical, consulting and negotiating skills
• Superior client relationship, marketing presentation and sales/closing skills
• Superior written, verbal and interpersonal communication skills
• Thorough understanding of the trends, competition, communities and businesses in the serviced markets
• Brings out the best in each team member by consistently motivating and acknowledging peer contributions
• Understands and leverages team dynamics
• Asks open-ended questions that encourage others to offer their points of view
• Investigates and identifies the root cause and corrects items deemed non-compliant, regardless of pressures from business or management
• Improves relationships between key individuals to achieve seamless cross-team work flow and positively impact results
• Keeps up -to-date with external market events, pressures and regulations which may impact the organization and assesses whether similar issues exist in the organization
• Can identify functional and organizational implications associated with major trends
• Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost
• Applies customer feedback toward improving and innovating services
• Takes responsibility for and deals effectively with complex and sensitive customer issues and complaints
• Anticipates customer needs and proactively makes recommendations

#LI-PF1

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)