Merchant Chargeback Analyst jobs in Pierre, SD

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Job ID: 26802
Agency: Bureau of Information and Telecommunication - Network Deployment
Location: Pierre
Salary: $23.12 - $28.90/hour, depending on experience
Pay Grade: IT3
Closing Date: Open Until Filled

This is a full-time position with the Bureau of Information and Telecommunication - Network Deployment Team. For more information on the Bureau of Information and Telecommunication, please visit https://bit.sd.gov/.

The South Dakota Bureau of Information & Technology (BIT) is hiring a Network Analyst to join their Pierre, SD team.

This entry-level position assists in the design, maintenance, and support of network cabling and for the State of South Dakota wide-area network. A typical day involves visiting different offices to install or maintain copper or fiber optic cabling for network hardware, door security, and HVAC systems. As a secondary responsibility, the Network Analyst assists with switching and wireless technologies. Other functions of IT like AI, Machine Learning, Servers, Cyber Security, Programming, or Databases are handled by other members of our IT team and are NOT a part of this role. This role requires the ability to safely lift up to 50 pounds, climb 12-foot ladders, and carefully re-terminate ends on thousands of cables. Occasionally in-state travel will be required at times to diagnose problems, install wiring and hardware, and meet with clients.

About BIT:

BIT is made up of: Administration, Customer Service, Data Center, Development, Telecommunications, and SD Public Broadcasting (SDPB). Each division provides quality customer services and partnerships to their clients to ensure the state’s IT organization is responsive, reliable, and well-aligned to support the business needs of the State of South Dakota.

Why choose our team?

We invest in our team by offering paid training. This is a full-time, 40 hours weekly, position. The work schedule is typically Monday through Friday from 8am to 5pm, but we can be flexible such as allowing a modified schedule of 7am to 4pm or allowing more hours in one day and flexing out another day as needed. Although rare, work can happen during the weekends to avoid disrupting Monday through Friday users.

The State of South Dakota offers an excellent benefits package that includes 4 medical plan choices, 15 days paid vacation, 14 days paid sick leave, 11 paid holidays, paid family leave, 6% retirement match, and so much more! Learn more about State benefits: https://bhr.sd.gov/benefits/.

The Ideal Candidate Will Have:

A degree in Technology Engineering or related field preferred but not required. BICSI certification and ServiceNow experience is beneficial. Must have a valid driver's license.

Knowledge of:

• NEC and BICSI standards and safety;
• TCP/IP and LAN protocols;
• local and wide-area network technologies;
• communication systems software and hardware;
• customer service techniques and principles;
• use of copper and fiber optic testers and toners (Fluke, OTDR).

Skill to:

• run and terminate copper or fiber optic cabling;
• install conduit and raceways;
• read blueprints;
• troubleshoot issues.

Ability to:

• coordinate activities with clients, contractors;
• communicate information concisely and accurately, both oral and written;
• provide effective communication to clients and stakeholder;
• work in a team environment and independently;
• write and update technical documentation;
• organize time and tasks.

Additional Requirements: To be considered, please attach your resume with an objective statement.

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers employer paid health insurance plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at https://bhr.sd.gov/job-seekers/work-for-state-government/. This position is a member of Class A retirement under SDRS.

Must apply online: https://sodakprod-lm01.cloud.infor.com:1443/lmghr/xmlhttp/shorturl.do?key=PIF
You must apply online, emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email: careers@state.sd.us
http://bhr.sd.gov/workforus
"An Equal Opportunity Employer"