Merchant Chargeback Analyst jobs in Provo, UT

Merchant Chargeback Analyst is responsible for investigating and reversing credit card charges disputed by the account holder. Processes refunds to the merchant or cardholder; Tracks chargebacks and refers fraudulent activity to the appropriate department. Being a Merchant Chargeback Analyst may require a bachelor's degree. Typically reports to a supervisor or manager. The Merchant Chargeback Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Merchant Chargeback Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Merchant Technical Support Specialist II
  • Route
  • Lehi, UT FULL_TIME
  • We are Route

    Buying stuff online can get messy once you hit that "order" button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That's why we created the Route — to make the post-purchase experience for consumers like you, and the brands you love, as seamless as possible.

    Route is on a mission to connect the world's commerce. Through our network of millions of Route App users and thousands of merchants, we're making it easier than ever for consumers to track, insure, and discover their favorite products in one place — which connects the world's best direct-to-consumer brands to happy, repeat customers.

    Since Route launched in 2018, we've been on a journey to build innovative products that empower our customers, all while fostering a people-first, values-driven company culture. We're looking for talented people across the ecommerce space to join us on the next steps of this adventure. Don't just take our word for it! Discover what life at Route has to offer.

    The team

    The Merchant Technical Support team, nested within the Solution/Implementation teams, collaborates closely with various groups, including Customer Success, Customer Experience, Sales, Product, and Engineering team. Their core focus is to resolve technical issues that our merchants may encounter and help maintain merchant satisfaction with Route's product and services. With thousands of merchants currently part of the Route network, and a constant drive for growth, the Merchant Technical Support team offers opportunities for professionals who are in the early to middle part of their career to innovate and advance their careers within this dynamic ecosystem.

    The opportunity

    As a Merchant Technical Support Specialist you will be responsible for providing aid for technical issues a merchant may experience via their lifetime with Route. You will play a pivotal role in ensuring satisfaction and quick resolutions when troubleshooting technical issues.

    You have the opportunity to work cross-functionally with a variety of teams and act as the primary technical resource for the revenue organization to ensure any technical issue with Route is properly investigated, triaged, and resolved within given SLAs.

    What you'll do

    • Triage, prioritize, and resolve merchant technical support tickets via Zendesk, delivering world-class client support
    • Utilize Jira to triage, prioritize, and resolve tickets for bugs filed by internal merchant-facing teams via Salesforce and Zendesk
    • Leverage Zendesk, Salesforce, and Jira to ensure detailed bug submissions, providing Product & Engineering teams with the information needed for issue resolution
    • Take ownership of triaging and resolving queries in an internal technical support Slack channel
    • Refine and improve processes for managing technical issues
    • Assist Implementation & Solution Engineers with clients' technical needs as required
    • Perform other duties as assigned

    What we're looking for

    • 2 years of experience with common troubleshooting practices and proficiency in Google DevTools
    • 2 years of experience with Zendesk, Jira, Salesforce, or a similar ticketing system
    • Experience with HTML and CSS
    • Ability to thrive in a fast-paced, autonomous environment, balancing daily responsibilities and KPIs while engaging in ad-hoc projects
    • Tech-savvy with the ability to learn troubleshooting techniques while navigating multiple systems and platforms
    • Proven time management skills and the ability to work under tight deadlines
    • Preferred experience with e-commerce platforms such as Shopify.
    • BS/BA degree in a business or a related technical field, or equivalent practical experience with strong relationship skills, preferred but not required

    Equal opportunity for all

    Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

    Total Rewards

    We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 100% of your health insurance premiums on a $0 deductible plan for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

    Pay Transparency

    Salary for this role: $56,000 - $62,000

    The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route's bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.

  • 28 Days Ago

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Merchant Technical Support Specialist I
  • Route
  • Lehi, UT FULL_TIME
  • We are Route Buying stuff online can get messy once you hit that "order" button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer suppo...
  • 1 Month Ago

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Credit Analyst
  • Capital Community Bank
  • Provo, UT FULL_TIME
  • About Us As a community-focused financial institution, Capital Community Bank (CCBank) reflects the positive nature of its native Utah. We pride ourselves on providing a fun and friendly atmosphere, w...
  • 20 Days Ago

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Collection analyst
  • Intelliswift Software
  • Lehi, UT FULL_TIME
  • Job Title : Collections AnalystDuration : 6 MonthsLocation : Lehi, UT Hybrid- 84043Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solu...
  • 20 Days Ago

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Collections Analyst
  • Intelliswift Software
  • Lehi, UT FULL_TIME,CONTRACTOR,TEMPORARY
  • Job Title:Collections AnalystDuration: 6 MonthsLocation: Lehi, UT Hybrid- 84043Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solution...
  • 21 Days Ago

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Disputes Analyst
  • Select Bankcard
  • Lehi, UT FULL_TIME
  • SUMMARYAt Select Bankcard, we work every day to build trusting relationships with our merchants, partners, and employees. We’re a full-service payment technology provider in Lehi, UT, and we’re growin...
  • 24 Days Ago

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0 Merchant Chargeback Analyst jobs found in Provo, UT area

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Senior Financial Analyst
  • BambooHR
  • Lindon, UT
  • About Us Our mission is simple: we want to set people free to do meaningful work. People love our software-and it turns ...
  • 3/29/2024 12:00:00 AM

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Financial Analyst
  • BambooHR
  • Lindon, UT
  • About Us Our mission is simple: we want to set people free to do meaningful work. People love our software-and it turns ...
  • 3/29/2024 12:00:00 AM

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Financial Service Advisor
  • Advisor Employee Services
  • Provo, UT
  • Financial Service Advisor Retirement Solutions in Provo, UT is looking for an Financial Service Advisor to join our team...
  • 3/29/2024 12:00:00 AM

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Financial Representative
  • Modern Woodmen of America
  • Provo, UT
  • The ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial...
  • 3/27/2024 12:00:00 AM

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Management Trainee - Financial Services
  • Security Finance
  • Provo, UT
  • Description Are you confident in your ability to manage a team towards success? Do you take pride in having top of the l...
  • 3/26/2024 12:00:00 AM

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Associate Financial Representative
  • Modern Woodmen of America
  • Orem, UT
  • The ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial...
  • 3/25/2024 12:00:00 AM

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Financial Representative
  • Modern Woodmen of America
  • Orem, UT
  • The ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial...
  • 3/25/2024 12:00:00 AM

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Financial Advisor
  • Northwestern Mutual
  • Provo, UT
  • Financial Advisor Financial Advisors at Northwestern Mutual Provo help their clients live more and worry less through ou...
  • 3/25/2024 12:00:00 AM

Provo /ˈproʊvoʊ/ is the third-largest city in Utah, United States. It is 43 miles (69 km) south of Salt Lake City along the Wasatch Front. Provo is the largest city and county seat of Utah County. Provo lies in the Utah Valley at an elevation of 4,549 feet (1,387 m). According to the United States Census Bureau, the city has a total area of 44.2 square miles (114.4 km2), of which 41.7 square miles (107.9 km2) is land and 2.5 square miles (6.5 km2), or 5.66%, is water. The Wasatch Range contains many peaks within Utah County along the east side of the Wasatch Front. One of these peaks, known as...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Chargeback Analyst jobs
$34,280 to $41,566
Provo, Utah area prices
were up 2.3% from a year ago