Merchant Chargeback Analyst jobs in Santa Cruz, CA

Description

Salud Para La Gente (SPLG) provides high quality, comprehensive and cost-effective healthcare to underserved low-income communities in the Monterey Bay area, including Santa Cruz County and North Monterey County. We began in Watsonville 1978 as a storefront “free clinic,” and with the ever growing need for health services, in 1992 it became a federally qualified community health center. Today we are a primary health care network with 14 clinic sites, over 320 employees and continues to provide high quality services to patients of all ages.

We are seeking a Data Analyst that will assist in driving Salud Para La Gente’s success at improving both patient outcomes and experience, and achieving organizational financial stability. The Data Analyst runs and analyzes data on clinical, financial, and operational aspects of the health center and produces the reports and presentations that inform the day to day and long term decisions and direction of the organization. This position facilitates and supports the role of data optimization in accomplishing the organization’s strategic plan. 

The ideal candidate will embrace our mission, vision and values, and possess the ability to lead change and make sound recommendations on complex management and administrative matters. The selected candidate will possess a high degree of personal credibility, honesty and integrity and a commitment to collaboration and transparency.

DUTIES AND RESPONSIBILITIES:

1. Works with the Medical and Operations staff as directed to develop and run reports
2. Creates reports using various tools to extract data from existing databases in support of strategic goals and Quality Improvement and monitoring.
3. Provides data and reporting support and assistance across all facilities and departments.
4. Maintains work plan of reports to run daily, weekly, monthly, quarterly, or yearly. 
5. Responsible for producing reports for UDS, OSHPD, Meaningful Use, clinical dashboards, etc. 
6. Documents methodology to allow for better understanding and modification of reports.
7. Supports those doing grant reporting by developing quality financial and clinical data reports.
8. Collaborates with clinical and data services staff to ensure and improve data validity and integrity, and works with Systems Analyst to identify shared fields or updates.
9. Participates in team focused on optimization and data quality. Duties may include audits of data or systems to look for defects and incomplete data and works with staff to develop path for remediation. Audits validity of data in the system through running other reports, checking against trends, and other specified mechanisms. Works with clinic and billing management staff to maximize quality of data collection as needed. 
10. Participates in the staff meetings to improve strategic use of data as requested.
11. Identifies and researches viable methods of collecting data to support performance improvement, grant development, and fiscal reporting that align with identified needs. Produces or trains staff in developing these reports (informatics).
12. Participates in ongoing training.
13. Consistently adhere to and/or exceed Salud’s communication guidelines and expectations with internal and external customers including co-workers, patients, and external partners.
14. Communicates effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact and smiling in all interactions. Listen skillfully and display a willingness and ability to acknowledge patient and co-workers’ needs, expectations and values through the use of reflective listening and empathy conveyance. Respond to co-worker and patient needs in ways that are helpful and beyond expectation.
15. Performs other duties as assigned.

Requirements

MINIMUM REQUIREMENTS:

• Bachelor’s Degree required. 
• Bilingual, Spanish/English preferred
• 2-3 years of experience using an Electronic Medical Record system preferred. 
• Knowledge of and experience in data collection practices and relational database reporting sysyems.
• Knowledge of and experience with pivot tables/charts, with advanced Excel experience.
• Experience in collecting, analyzing and reporting data and ability to report data in a way that is understandable to various levels of end users.
• Experience with quality initiative requirements and measure definitions. 
• Experience in public health or hospital data analysis with knowledge of health care delivery systems and administrative practices strongly preferred.
• Familiarity with standard concepts, practices and procedures within health care, particularly primary care and community health centers, and quality initiative measure definitions strongly preferred. 
• Ability to demonstrate strong presentation skills.
• Knowledge of principals of information technolgy and systems applications.
• High level of proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint

MINIMUM QUALIFICATIONS

• Strong organizational skills with ability to prioritize projects, work independently, manage multiple tasks, and meet deadlines.
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Strong written, verbal and interpersonal communication skills with ability to work as part of a team.
• Excellent judgment, problem solving and decision-making skills.
• Ability to work with staff to ensure accuracy of data entry and reporting.

PHYSICAL DEMANDS:

• Standing, walking, sitting, typing, reaching, moving and/or lifting up to 50 pounds.

SALARY & BENEFITS:

Salary range: $29.51 to $35.86/hr

Benefits: Medical, dental, vision, life insurance, voluntary long term disability, and 401K, 19 days PTO and holiday pay.

 **Salud is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Salud is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Salud Human Resources Department, [831-728-8250, and HRDept@splg.org].**