Merchant Chargeback Analyst jobs in Tampa, FL

So, who is Till Payments?

Till Payments is on a mission to create seamless customer payment experiences globally. Powered by technology, Till’s belief is that payments and merchant acquiring should be technology-led, agile and flexible.

Till simplifies the way businesses accept payments across online, in-store, mobile, unattended and point of sale systems. The payments game is evolving and Till are staying one step ahead, building world class technology paired with local service to support customers.

Till shared an exciting development in its journey and we’re delighted to confirm that we have been acquired by Canadian fintech powerhouse, Nuvei (Nasdaq, TSX: NVEI).

Both Till and Nuvei are united by a shared vision: to lead the way in payment technology with customer-first solutions that demystify the complexity around payments.

As we integrate with Nuvei, we pledge to stay true to our roots and deliver even greater value to our merchants and partners.

Who do we need on the team, and what will you be doing?

As a Merchant Risk Analyst in our Merchant Risk team, you will be responsible for identifying fraudulent/high risk transactions processed through Till Payment facilities. You will investigate suspicious transactions, interpret transaction data, decide whether to hold funds and work collectively with the chargebacks team contact merchants to determine, educate and mitigate fraud.

No two days are the same, however, these will be your priorities:

• Monitor fraud alerts and investigate high risk transactions to determine fraud

• Identify and mitigate emerging fraud trends

• Implement and adjust fraud detection rules, processes and systems to improve detection

• Maintain an understanding of relevant rules and regulations affecting the payments industry including VISA, Mastercard, Auspaynet, AUSTRAC etc.

• Produce end of month reporting

• Maintain and develop applicable policies and procedures

• Continually review and improve workflows and processes to find efficiencies

• Work with other teams in the business to help mitigate fraud with their areas of responsibility

• Communicate and involve stakeholders regarding fraud related incidents and solutions

Who are you, and what experience will you bring?

You will have an analytical mindset, and be the sort of person who proactively identifies, understands and acts on current and future risks. You have got a customer centric approach, and an ability to provide sound, consistent decisions that are in the customer's best interest.

We are open to different skills and backgrounds who can help us deliver on this role, though its important you’ll have:

• MS Office suite expert as we are an evolving business and need expertise in MS excel to navigate large datasets.

• Strong problem solving and analysis skills, combined with effective judgement and communications skills

• Strong organizational/ time management skills and able to work effectively in fast paced environments.

• Confident in communication skills, both written and verbal, with strong capabilities to articulate complex analytical information.

And here’s why we think you’ll love working at Till:

• Flexible working arrangements, with the possibility of remote work and flexible hours to maintain work-life balance.

• A dynamic, inclusive, and supportive work environment that fosters collaboration, innovation, and creativity.

• Opportunities for career advancement and growth, with a strong focus on internal promotions and employee development.

• Employee recognition and reward programs, acknowledging outstanding performance and contributions to the company.

• By joining our organisation, you will be part of a forward-thinking team that values your expertise and is committed to your personal and professional growth.

Till Payments is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace.

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