Middle Market Lending Manager jobs in New Haven, CT

Position Overview:

As part of the Retail Banking Administration team, the Market Manager is accountable for the overall performance of the assigned locations within the designated market(s). Priorities include meeting branch revenue, expense, and market share goals for loans, deposits, and fee-based services. This role demands strong leadership and business development abilities in client experience, employee development and retention, client relationship development, retail sales, loss mitigation, compliance with Bank policies, procedures, and quality standards.

Responsibilities:

• Strategic Leadership:
  1. Develop and implement strategic plans to drive business growth and achieve financial targets.
  2. Lead and motivate branch managers and staff to exceed performance goals and deliver exceptional Client service.
  3. Foster a positive and collaborative work environment that encourages teamwork and professional development.
• Market Analysis:
  1. Conduct market research and analysis to identify opportunities for growth and expansion within the community.
  2. Stay informed about local economic trends, competitor activities, and regulatory changes that may impact our business.
  3. Collaborate with marketing and product development teams to tailor offerings to the needs of the local market.
• Client Relationship Management:
  1. Build and maintain strong relationships with Clients, local businesses, and community organizations.
  2. Collaborate with branch staff to develop relationship building strategies to ensure goal attainment and maximum satisfaction.
  3. Address Client inquiries, concerns, and escalations in a timely and professional manner.
• Risk Management and Compliance:
  1. Ensure compliance with all banking regulations, policies, and procedures.
  2. Implement effective risk management practices to safeguard the bank's assets and reputation.
  3. Conduct regular audits and reviews to identify potential areas of risk or non-compliance and implement corrective actions as needed.
• Performance Monitoring and Reporting:
  1. Monitor branch performance metrics and key performance indicators (KPIs) to track progress towards goals.
  2. Prepare regular reports and presentations for senior management, highlighting achievements, challenges, and opportunities.
  3. Analyze data to identify trends and opportunities for process improvement and operational efficiency.
• Staff Development and Training:
  1. Provide leadership and guidance to branch managers and staff, fostering a culture of continuous learning and development.
  2. Identify training needs and coordinate training programs to enhance employee skills and knowledge.
  3. Conduct regular performance evaluations and provide constructive feedback to support career growth and development.
• Community Engagement and Outreach:
  1. Represent the bank at community events, local business associations, and civic organizations to promote our brand and build relationships.
  2. Identify sponsorship and partnership opportunities that align with the bank's values and strategic objectives.
  3. Lead or participate in community service initiatives and volunteer activities to demonstrate our commitment to social responsibility.

DIGITAL LITERACY: 

The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills:

• Information, data, and content
• Teaching learning and self-development
• Communication, collaboration, and participation
• Digital identity, safety, and security
• Technical proficiency with all bank products
• Awareness and interest in new technology
• Creation, innovation, and research

DUTIES SUPERVISED: Branch Sales & Service, Branch Operations, Safe Deposit

POSITIONS SUPERVISED: Branch Management Team

EXPERIENCE: Five to eight years of similar or related experience. Proficiency in MS Office Suite, specifically WORD, EXCEL and PowerPoint.

EDUCATION: Bachelor's degree or completion of a specialized course of study at a business or trade school equivalent to a bachelor’s degree. Bilingual proficiency (English/ Spanish) is considered a desirable attribute.