Middleware Engineer performs design, development, installation, tuning, and maintenance of middleware applications. Provisions platforms and infrastructure with middleware solutions. Being a Middleware Engineer analyzes requirements to implement effective middleware architecture, resolve technical issues, and optimize performance. Defines and documents technical designs and system configurations. Additionally, Middleware Engineer coordinates with application development and cross-functional technical teams to enable and support middleware integrations. Typically requires a bachelor's degree in computer science, related field, or equivalent. Typically reports to a manager. The Middleware Engineer works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. To be a Middleware Engineer typically requires 10+ years of related experience. (Copyright 2024 Salary.com)
Red Hat's Customer Success and Services team is looking for an experienced, enterprise-level engineer to join us as an Middleware Technical Account Manager in Colombia.
Work closely with customers, gain an understanding of their IT infrastructure, internal processes, and business needs, and help identify relevant trends throughout the industry.
In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Middleware stack to meet their business needs.
This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat Engineering and Services teams.
As Middleware Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.
Support enterprise customers implementing automated and containerized cloud application platform solutions
Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
Perform technical reviews and share knowledge to proactively identify and prevent issues
Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
Collaborate with the engineering, R&D, product management, and technical support teams
Create documentation regarding customer issues and technical details on how to resolve them
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