Mortgage Collection Manager jobs in Anaheim, CA

Responsibilities:
- Contact customers to collect outstanding payments
- Maintain accurate and up-to-date records of all collection activities
- Resolve customer inquiries and disputes regarding billing and payment
- Collaborate with other departments to ensure timely resolution of customer issues
- Follow up on payment arrangements and negotiate payment plans when necessary
- Prepare and send collection letters or notices to delinquent customers
- Update customer accounts with payment information and notes on collection efforts
- Provide excellent customer service while maintaining professionalism and empathy

Requirements:
- Strong customer service skills with the ability to handle difficult conversations
- Knowledge of accounts payable processes and procedures
- Proficiency in using accounting software for account management and analysis
- Strong math skills for accurate calculations and account analysis
- Excellent phone etiquette and communication skills

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Schedule:

Monday- Friday

7:00am-3:30PM