Mortgage Collection Manager jobs in Topeka, KS

Mortgage Collection Manager manages a team of collectors and supervisors who limit collection portfolio losses and delinquencies. Trains and staffs collection associate team. Being a Mortgage Collection Manager evaluates delinquent loans and determines foreclosure status. May assist in developing strategies to limit foreclosures, repossessions, etc. Requires a bachelor's degree. Additionally, Mortgage Collection Manager typically reports to a director. The Mortgage Collection Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Mortgage Collection Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Mortgage Collection Manager jobs

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Collection Manager
  • HR Partners
  • Topeka, KS FULL_TIME
  • Company: Berlin-Wheeler, Inc.
    Position: Collection Manager
    Job Classification: Non-exempt, Full-Time
    Work Schedule: Mutually Determined
    Reporting Relationship: Director of Operations
     
    Primary Accountability:
    Oversees the Collection Department to ensure goals are set and consistently maintained. Interviews prospective candidates and supervise department training for all Collectors. Communicates with the Sales and Marketing areas as well as Berlin-Wheeler, Inc.’s Clients.
     
    Major Duties:
    • Foster a positive and professional learning and working environment for all staff.
    • Create and maintain policies and procedures that reflect compliance and operational requirements related to Collections.
    • Manage all audits as it relates to department and company needs.
    • Identify causes of performance deficiencies within teams and execute improvement plans, corrective actions, or ample recognition.
    • Provides communication and reports to senior management detailing department goals, forecasting, objectives, and plans for meeting these items including updates at a minimum four times a month during our weekly senior leadership meeting.
    • Ensure timely completion of reports, records or other documentations requested or required from departments to team.
    • Approve hiring and own succession planning for the department assessing staffing requirements and advising when positions need filled to HR.
    • Provide additional leadership to department personnel through effective objective setting, delegation and communication ensuring all staff is informed of changes in programs, policies and procedures.
    • Participate in design of call monitoring formats and quality standards.
    • Conduct performance appraisals for all staff in a reporting role including but not limited to measurable feedback and suggestions for improved performance.
    • Communicate with all staff, clients, and consumers in a professional and compliant manner addressing any questions or concerns.
    • Manage effective internal controls for all departments managed.
    • Participate in the assessment of initial training and general learning needs of staff with new hires meeting performance standards within two (2) weeks of completing the training program.
    • Build employee morale through creative means not limited to contest based on department goals and objectives.
    • Stay aware of changes within department scopes such as regulatory or company needs.
    • Continuously evaluate processes for improvement on meeting goals and objectives.
    • Manage calling projects and campaigns for optimal results utilizing reports, trends, and knowledge boosting success while meeting all client needs.
    • Maintain and organize commercial records.
    • Preserve a clean, secure, and well-maintained work environment for staff.
    • Handle department scheduling for task efficiencies and meeting department goals.
    • Assist front line staff with difficult cases, recommend techniques, and handle calls as needed.
    • Investigate, resolve, and respond to escalated customer issues in addition to general escalated issues.
    Qualifications:
    • High School diploma required. College education, preferred.
    • Strong understanding of customer care processes and techniques.
    • Ability to work independently and adapt to learning styles to meet the client’s and Berlin-Wheeler, Inc. needs.
    • Thorough knowledge of Telecommunications Industry and Collection Call Center practices and procedures.
    • Proficiency with computers including, but not limited to Microsoft Office Suite.
    • Successful completion of Berlin-Wheeler, Inc. new hire orientation and training.
    • Minimum of five (5) years collections experience, required.
    • Minimum of one (1) year customer service experience, required.
    • Excellent written, oral and interpersonal communication skills including maintaining effective working relationship across all levels of BW and with our clients.
    • Excellent leadership, human relations abilities, listening, technical and analytical skills.
    • Broad based knowledge of business environments.
    • Ability to multi-task, complete tasks within deadlines and thrive in a high paced growth company with constant change.
    • Ability to work effectively in a highly confidential environment while being flexible, self motivated, and outstanding time management
    Physical Demands:
    • Sit for extended periods of time.
    • Read computer screens and mail, email, talk on the phone.
    • Ability to unpack and move supplies up to thirty (30) pounds.
    Work Environment:
    • Professional and deadline-oriented environment in an office setting.
    • Interaction with staff and customers.
    Additional Duties: Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.
  • 13 Days Ago
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Mortgage Processor
  • Kaw Valley State Bank
  • Wamego, KS FULL_TIME
  • Kaw Valley State Bank & Trust’s mission is to provide the most efficient and professional banking services, as well as provide the most courteous and prompt customer service. To enhance our services, ...
  • 28 Days Ago
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Student Archaeology Collection Assistant
  • University of Kansas
  • Lawrence, KS FULL_TIME
  • Position Overview The student will work with the collections manager and other student hourly/volunteers on a variety of division initiatives which will vary depending on the students experience and l...
  • 22 Days Ago
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Collection Maintenance Supervisor
  • University of Kansas
  • Lawrence, KS FULL_TIME
  • Position Overview The Collection Maintenance Supervisor manages the sorting, shelving and general maintenance of the collections housed in Watson Library. The Watson Library stacks contain approximate...
  • 14 Days Ago
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Japanese Collection Student Assistant
  • University of Kansas
  • Lawrence, KS FULL_TIME
  • Job Description The Japanese student assistant will assist in acquisition and cataloging of Japanese language materials; creating/revising online reference guides; serving for the reference desk at th...
  • 1 Month Ago
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Mortgage Loan Originator
  • Sunflower Bank NA
  • Manhattan, KS FULL_TIME
  • DescriptionGuardian Mortgage, a division of Sunflower Bank, N.A. is looking for a motivated individual to fill the full-time position of Mortgage Loan Originator! Individuals will be required to devel...
  • 24 Days Ago
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0 Mortgage Collection Manager jobs found in Topeka, KS area

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Supervisory Tax Specialist (TCO Group Manager) NTE 1 year, MBE, MBMP 12 Month Roster
  • Department Of The Treasury
  • Topeka, KS
  • Duties WHAT IS THE SB/SE DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/w...
  • 4/26/2024 12:00:00 AM
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Event Staff
  • Oak View Group
  • Topeka, KS
  • Oak View Group is the global leader in venue development, management, and premium hospitality services for the live even...
  • 4/25/2024 12:00:00 AM
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Fuel Compliance Officer - 12 Month Roster
  • Department Of The Treasury
  • Topeka, KS
  • DutiesWHAT IS THE SMALL BUSINESS SELF EMPLOYEDDIVISION DIVISION?A description of the business units can be found at: htt...
  • 4/24/2024 12:00:00 AM
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Management System Analyst
  • Abacus Service Corporation
  • Topeka, KS
  • State of Kansas Temporary Employment Staffing Request State of Kansas departments will complete and send this form to a ...
  • 4/24/2024 12:00:00 AM
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CDL Ready Mix Driver, $2,000 Sign On Bonus, Builders Choice Concrete - Hamm
  • Summit Materials, Inc.
  • Topeka, KS
  • Pay: $19 to $21 based on experience AND a $2,000 SIGN-ON BONUS!! We Offer: * The Following Benefits available within you...
  • 4/24/2024 12:00:00 AM
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HR Manager - Topeka, KS
  • US Foods Holding Corp.
  • Topeka, KS
  • ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community ...
  • 4/24/2024 12:00:00 AM
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General Manager
  • Courtyard Topeka
  • Topeka, KS
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 4/23/2024 12:00:00 AM
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Operations Event Staff | Part-Time | Stormont Vail Events Center
  • Oakview Group
  • Topeka, KS
  • Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services fo...
  • 4/22/2024 12:00:00 AM
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About Topeka, Kansas

Topeka (/toʊˈpiːkə/; Kansa: Tó Pee Kuh) is the capital city of the U.S. state of Kansas and the seat of Shawnee County. It is situated along the Kansas River in the central part of Shawnee County, in northeast Kansas, in the Central United States. As of the 2010 census, the city population was 127,473. The Topeka Metropolitan Statistical Area, which includes Shawnee, Jackson, Jefferson, Osage, and Wabaunsee counties, had a population of 233,870 in the 2010 census. The name Topeka is a Kansa-Osage sentence that means "place where we dug potatoes", or "a good place to dig potatoes". As a plac...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Collection Manager jobs
$71,008 to $104,474
Topeka, Kansas area prices
were up 1.3% from a year ago
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What does a Mortgage Collection Manager do?

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Your options depend on the type of collection you have, and how long you’ve had it.
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Like other items on your credit report, the degree to which a collection account will affect approval depends on the type, status and length of time since the collection.
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Banking, credit and other investment managers plan, organize, direct, control and evaluate the activities of financial establishments or operational departments within such establishments, or credit departments in industrial.
January 31, 2020