Mortgage Collection Supervisor jobs in Amarillo, TX

JOB DESCRIPTION SUMMARY :

Under the direct guidance of the Credit and Collection Supervisor, the Credit and Collection Specialist is responsible for the end-to-end credit and collection process for assigned Reliant Holdings Ltd and affiliate customers in accordance with the customer's contract terms and other requirements.

This includes cash application, running aging reports and monitoring past due billings to ensure payments are met within terms and discrepancies are followed up timely.

JOB DUTIES :

Essential Functions :

• In-depth knowledge and understanding of new customer set up requirements including credit check procedures.
• When applicable closing customer accounts ensuring proper documentation is on file and all close procedures have been completed
• Apply all cash daily, this includes working bank lockbox accounts, wires, ACHs, commercial deposits and online EPAY transactions.

Requires posting applied cash daily within the general ledger system.

• Occasionally, will be responsible for backing up other team members while out of the office.
• When requested work directly with the Treasury department in providing documentation for deposits and assisting in reconciling discrepancies between documentation received versus deposit made in bank.
• Run account agings by specific assigned customers; minimum, weekly, more often as needed. Follow up to determine why past due.

• Responsible for processing customer refunds.
• Ensure proper collection notes are maintained and distributed to applicable operations personnel.
• Attend weekly collection cadence meetings with Division Managers
• Ensure applicable supporting documentation is Kwik-tagged and entered in GP accurately and
• Work with Credit and Collections Manager and the financial close team to proactively identify issues of concern prior to month end close.
• Occasionally, will be responsible for accepting transferred phone calls. The customer phone call may involve taking payments over the phone and / or troubleshooting other customer requests.
• Responding to customer requests whether through email or by phone will require providing timely resolution while utilizing the highest standards of customer service.

Additional Responsibilities :

• Assume other special activities and responsibilities from time to time as requested.
• Adhere to company standards and maintains compliance with all policies and procedures.

EDUCATION & EXPERIENCE :

Education :

High school degree; required minimum.

Experience :

• Minimum of 1 to 4 years of experience in an Accounts Receivable and / or Collections role or similarly related experience.
• A working knowledge of Microsoft Office Outlook, Word and Excel is preferred.
• A working knowledge of Microsoft Dynamics GP software is desirable.

Other Skills :

• Ability to work through multiple tasks with some interruptions.
• Focused attention on details
• Proficient organizational skills
• Good written and verbal communication skills

PHYSICAL & MENTAL DEMANDS

• The position requires a physical presence at the Company's corporate offices located in Pampa, Texas; an occasional remote work schedule may be considered.
• The noise level in the primary work environment is usually moderate i.e., work area with computer printer, and light traffic.
• Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
• Regularly requires sitting at a computer screen for extended periods of time.
• Frequently requires analyzing and interpreting data and extended focus.
• Regularly required to use hands and arms to finger, handle, feel or reach for objects, tools, etc.
• Regularly required to express or exchange ideas by means of the written or spoken word.
• Occasionally required to move about, sit, stand, carry up to 10 lbs.
• Mental requirements include the ability to read, write, reason, problem solve and perform mathematical calculations.

Last updated : 2024-04-24