Mortgage Collection Supervisor jobs in Anaheim, CA

Mortgage Collection Supervisor supervises a team of collectors who limit collection portfolio losses and delinquencies. Maintains documentation on past-due accounts. Being a Mortgage Collection Supervisor monitors collections activities for compliance with policies and procedures. Provides reports to management with recommendations for improvement and referrals for complex accounts. Additionally, Mortgage Collection Supervisor may require a bachelor's degree or its equivalent. Typically reports to a manager or head of a unit/department. The Mortgage Collection Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Mortgage Collection Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Collection specialist
  • Carrington Mortgage Services
  • Anaheim, CA FULL_TIME
  • Come join our amazing team and work a hybrid schedule!

    The Early Stage Collections Specialist will be responsible for counseling borrowers on methods for bringing their loan current and / or exploring alternative solutions.

    Contact borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangement to bring borrowers current.

    In the event a borrower is unable to bring the account current, representatives thoroughly review the borrower's current financial situation and offer additional options depending on the circumstance.

    They also provide support to inbound Customer Service on high inbound volume days. Individual must perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.

    This role generally performs work of low to moderate complexity. Incumbents are able to perform collections and customer service activities and may still be learning the more complex mortgage concepts and call types.

    The target pay range for this position is $21.50 - $22.50 per hour plus monthly incentives.

    What you'll do :

    • Evaluates and helps determine the borrower's ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
    • Counsels borrowers on their options through education of alternative solutions.
    • Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls.
    • Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and / or possible refinancing.
    • Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower "Request for Mortgage Assistance" package in compliance with department policies and procedures.
    • May function as the single point of contact for a borrower.
    • May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
    • Provide status on payments and payoff inquiries; verify payment history and new servicer contact information; process payments.
    • Assist with loan servicing website payments, denied access, password resets.
    • Respond to escrow, loss draft and closing document inquiries.
    • Provide status on a wide variety of servicing functions including payment / credit disputes, escrow refunds / shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification / refinance requests, repayment plans, and additional mortgages activities.

    What you'll need :

    • Less than one (1) year collections experience in a customer service / call center environment and / or loan servicing experience
    • Experience in the Banking, Mortgage / Loan Servicing industries preferred.

    Our Company :

    Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience.

    We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate.

    To read more visit : www.carringtonmortgage.com .

    What We Offer :

    • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
    • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
    • Customized training programs to help you advance your career.
    • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
    • Educational Reimbursement.
    • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

    For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit : carringtoncf.org.

    EEO / AAP Employer

    Notice to all applicants : Carrington does not do interviews or make offers via text or chat.

    carrington

    LI-BS1

    Last updated : 2024-03-02

  • 24 Days Ago

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Mortgage Loan Originator
  • GEM Mortgage
  • Fullerton, CA FULL_TIME
  • Overview GEM Mortgage, a division of Golden Empire Mortgage (GEM) is proud to hold ourselves as one of the most respected lenders in the mortgage industry for over 30 years. The GEM business philosoph...
  • 22 Days Ago

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Mortgage Loan Originator
  • USA Mortgage
  • Anaheim, CA FULL_TIME
  • DescriptionWho We AreAt DAS Acquisition Company, LLC. (USA Mortgage), our mission is the unrelenting pursuit of perfection. We pride ourselves on the superior level of service that our status as a mor...
  • 7 Days Ago

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Mortgage Underwriter
  • Wholesale Mortgage Bankers
  • Brea, CA FULL_TIME
  • GENERAL DESCRIPTION Wholesale Underwriter is responsible for analyzing and rendering complex credit decisions on mortgage loan applications consistent with internal policies and investor guidelines as...
  • 1 Day Ago

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Mortgage Loan Officer
  • MortgageTree Lending - a division of American Pacific Mortgage
  • San Dimas, CA PART_TIME
  • We are looking for an experienced loan officer/originator to join our dynamic team in the San Gabriel Valley. We are committed to see you succeed and grow in this industry. MortgageTree offers a uniqu...
  • 4 Days Ago

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Collection Manager
  • Empire Cooperative
  • Anaheim, CA FULL_TIME
  • ABOUT US: Empire Cooperative mission is to provide solutions for consumers with delinquencies to financially reset giving them peace of mind. Our vision is to recover 240 million in delinquent account...
  • 28 Days Ago

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0 Mortgage Collection Supervisor jobs found in Anaheim, CA area

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Civil Engineer
  • KWC Engineers
  • Irvine, CA
  • Job Description Job Description A Civil Engineer position in Irvine, CA is available at KWC Engineers. You must have a b...
  • 3/28/2024 12:00:00 AM

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Project Collections Coordinator (PH)
  • The Walt Disney Company
  • Glendale, CA
  • Job Posting Title: Project Collections Coordinator (PH) Req ID: 10074988 Job Description: Please note that this position...
  • 3/27/2024 12:00:00 AM

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Data Engineer
  • 5S Technology
  • Irvine, CA
  • What is 5S Technology? 5S Technology develops user-friendly software fostering transparency and communication between Fr...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative ( REMOTE WORK )
  • Morphius Corp
  • Brea, CA
  • MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that i...
  • 3/27/2024 12:00:00 AM

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Accounting Clerk
  • Kinetic Personnel Group
  • Paramount, CA
  • Job Description Job Description We currently have an immediate opportunity for an Accounting Clerk with a busy for distr...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative ( REMOTE WORK )
  • Morphius Corp
  • Garden Grove, CA
  • MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that i...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative ( REMOTE WORK )
  • Morphius Corp
  • Yorba Linda, CA
  • MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that i...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate Metering
  • OTT HydroMet Corp.
  • Brea, CA
  • **Customer Service Associate Metering** Beckman Coulter Diagnostics Location Brea, California, United States of America ...
  • 3/27/2024 12:00:00 AM

Anaheim (/ˈænəhaɪm/) is a city in Orange County, California, part of the Los Angeles metropolitan area. As of the 2010 United States Census, the city had a population of 336,265, making it the most populous city in Orange County and the 10th-most populous city in California. Anaheim is the second-largest city in Orange County in terms of land area, and is known for being the home of the Disneyland Resort, the Anaheim Convention Center, and two major sports teams: the Anaheim Ducks ice hockey club and the Los Angeles Angels baseball team. Anaheim was founded by fifty German families in 1857 and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Collection Supervisor jobs
$60,183 to $77,772
Anaheim, California area prices
were up 3.2% from a year ago

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