Mortgage Collection Supervisor jobs in Fayetteville, AR

Position is Monday through Friday 8 am to 5 pm with ability to work additional hours as needed.

Incumbent can be located anywhere within the Arvest 4 State Footprint (AR, KS, MO, OK). Remote work options may be available outside of the 4 State Footprint upon further review during the interview process.

PMI (Private Mortgage Insurance) preferred.

Blacknight's MSP servicing platform experience preferred.

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .

Summary:

SUMMARY : The Mortgage Servicing Supervisor is responsible for the daily supervision and operation of assigned servicing area(s). The incumbent insures compliance with government/investor/insurer regulations and other servicing related guidelines, as well as, timeliness and accuracy of the process to ensure minimal risk and loss exposure. Additionally, the Mortgage Servicing Supervisor examines department processes to identify opportunities for improved efficiencies. The Mortgage Servicing Supervisor must set department goals, implement policies and procedures, and remain current on new technology and market trends related to Mortgage Servicing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
• Foster and promote the proper company image at all times.

SUPERVISORY RESPONSIBILITIES:

Directly supervises 2 or more FTE’s as assigned by the Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Ensure direct reports have completed required compliance training and are adhering to all internal procedures and controls as it relates to bank policy, laws, regulations and Arvest’s BSA/AML Program. Responsibilities include interviewing, hiring, appraising performance, rewarding, and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the bank’s procedures and guidelines for such change of status events. The incumbent provides training, planning, assigning, and directing work assignments and schedules; addressing complaints and resolving problems.

Responsibilities:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Associates Degree or equivalent related experience required.
• 3 years mortgage, legal, default related, or financially regulated experience required.
• Proficiency in Microsoft Word and Excel required.
• FDCPA (Fair Debt Collection Practices Act) certification within 60 days required.
• Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
• Mortgage servicing experience preferred.
• Supervisory experience preferred.
• Knowledge of Arvest policies and procedures preferred.

OTHER SKILLS AND ABILITIES:

• The incumbent must possess excellent written and verbal communication skills when dealing with customers, vendors, and other personnel.

• Must be able to arrive at work on time, work on site, and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence, or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence, or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, scanner, copier
• Must be able to occasionally work outside of normal business hours.
• Must be able to move to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules, and other appropriate documentation
• Must possess strong analytical and problem solving skills.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Grade 14

Pay Range: $49680 - $58995 per year