Mortgage Collection Supervisor jobs in Greensboro, NC

Here at Atlantic Bay, we focus on genuinely caring for both our customers and team. We pride ourselves on being adaptable and energetic, especially in fast-paced environments! Our goal is to continuously inspire growth, for each of our team members to reach their goals and aspirations, all the while having fun. We’re in the business of lending peace of mind, whenever, wherever, however.

Atlantic Bay Mortgage Group, recently voted #1 in the nation as the best large mortgage company to work for by National Mortgage News, is seeking a Mortgage Banker Assistant in our Greensboro, North Carolina office to join our team.

What you’ll be doing

• Contacting borrowers to collect supporting documentation, and ensuring information is submitted for processing.
• Organizing client documents for new loan files and requests for appraisals and title work.
• Correcting any compliance items as needed and sending them to Compliance to be cleared.
• Conducting Post-Closing tasks to include preparing and sending letters to listing and selling agents, inputting agents into Total Expert and weekly email list, sending post-closing emails, and setting up clients for client connect cards.
• Ordering office supplies and keeping up with office and administrative tasks.
• Researching common client and agent questions about the mortgage industry.
• Assisting with marketing endeavors to include pop-bys, marketing swag, Mortgage Banker fliers, promotional products, and all other items used for branding.
• Serving as the gatekeeper to the Mortgage Banker's database and regularly updating it with new client information.
• Partnering with Mortgage Bankers to develop a customized strategy for their business. Responsible for coordinating, planning, and executing events.
• Arranging and attending networking events and introducing Mortgage Bankers to established industry contacts.
• Identifying and pursuing referral sources.
• Developing, maintaining, and growing relationships with existing referral sources.
• Increasing public visibility and awareness of the company and Mortgage Bankers.
• Assist Mortgage Bankers in building a business plan with the Sales Manager.
• Sending birthday, holiday, and other personal cards to clients to deepen relationships and show appreciation.
• Performing other duties as assigned.

What you’ll bring

• 1 - 2 years' experience in the mortgage industry as a Loan Officer Assistant preferred
• Knowledge of Microsoft products including Word, Excel, PowerPoint, Teams, and Outlook
• Excellent verbal and written communication skills
• Ability to collaborate and work with all levels and varying positions of staff
• Exceptional customer service skills
• Ability to organize and prioritize tasks in a fast paced environment
• Ability to adapt well to technology

Perks

Atlantic Bay offers a dynamic benefits package that includes a competitive base salary, eligibility for monthly bonuses, health insurance, 401(k), PTO, paid volunteer time and your birthday off with pay! Who doesn't love that!

If you have a passion for helping people lead their best life; Come ride the wave home to Atlantic Bay!

#GrowWithUs #WorkLifeBalance