Mortgage Collector contacts clients to remedy delinquency or non-payments. Determines appropriate collection alternatives to settle shortfalls. Being a Mortgage Collector adheres to pre-established guidelines when determining appropriate collection remedy. Typically handles accounts in early stages of delinquency. Additionally, Mortgage Collector requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. The Mortgage Collector possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Job Description:
The future of debt collection starts with me! Each employee of the company is expected to treatco-workers, clients, consumers and vendors with respect and courtesy. Our goal as a company is not to just satisfy the needs of our clients but to delight them with superior customer service day in and day out. Also, as part of the company's mission to define the future of debt collection, every CBE employee has signed a Code of Ethics pledge to treat consumers in the same manner each of us would expect to be treated if faced with a similar situation.
A.EDUCATION AND EXPERIENCE PREFERENCESAs a CBE Collections Associate, you will spend your day on the phone talking with customers reminding them about late or missed payments that will be in all different levels of delinquency. In addition, helping the customer find ways to set up payment solutions to help them get back on track. Inbound and Outbound calling efforts will consist of using effective negotiating and relationship building skills to partner with the customer and help problem solve. As a collections associate you will be representing the client on the phone to the consumer. Therefore, our collection efforts focus on protecting the clients brand reputation thru creating a positive customer experience.
C.DUTIES AND RESPONSIBILITIESAppropriate.
Collection Activity Effectiveness Measures
Conversion Rate (PTP - Promise to Pay %)
Payment Kept Rate %
Average Payment Size
AHT Productivity Call Quality and Compliance Standards Audit Performance (Internal / External)
E. ORGANIZATION EVALUATION
Positive image with clients and community Positive image with vendors Positive image with prospective clients Positive image with staff Good working relationship with other CBE personnel in other divisions and subsidiaries.
CBE Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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0 Mortgage Collector jobs found in Cedar Falls, IA area