Highly competitive compensation package offered

Stay Bonus offered for select positions.

• Works open and closed accounts as assigned by the VP Consumer Lending & Collections, maintains a work record of progress for internal review and follow-up.

• Writes collection letters and notices. Have approved by VP Consumer Lending & Collections any new letters that have not previously been sent.

• Turns phone routes, maintaining a log of such calls and action. Ensures follow-up work to resolve past due accounts is completed in a timely manner.

• Assists VP Consumer Lending & Collections and Recovery Officer in placing collateral accounts for repossession and repossessing collateral. Assists the Collection Manager in document preparation regarding the repossessions.

• Recommends to the VP Consumer Lending & Collections, accounts considered a loss for charge off. (Special circumstance accounts.)

• Ensures posting of payments to loans that are delinquent, i.e., share to loan transfers, and prepares vouchers when necessary to permit this.

• Makes adjustments to loan payments when payments have been misapplied to accounts, researching account histories and when necessary to adjust.

• Makes field calls when necessary to make contact with the member to resolve past due accounts. This will be done with the Credit Union auto when it is available.

• Preparing accounts for legal action with the VP Consumer Lending & Collections approval and instruction when necessary. This includes small claims, notice of rights, bankruptcies (proof of claims), repossessions, etc.

• Assists VP Consumer Lending & Collections in preparing reports when necessary.

• Photocopies/ scan letters, files and other documentation of work in order to preserve record of such files.

• Filing of any Collection Department forms or papers as may be necessary.

• Prepares certified mail and assures return receipt of such mail is filed.

• Work non-sufficient fund items when assigned.

• Other duties as assigned by management.

• Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy.