Mortgage Collector jobs in Philadelphia, PA

Overview

Founded in 1967, ImageFIRST is the largest healthcare linen rental and laundry services provider to medical facilities throughout the continental United States and Puerto Rico, with a specialty in serving the healthcare market.

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

The Collector will ensure timely collection of accounts receivable through regular follow-up with customer AP departments via email and telephone on assigned accounts.

Responsibilities

• Collect outstanding invoices in High Radius software, gather information on invoice disputes, and create invoice dispute records for distribution and subsequent resolution.
• Input notes in collection system regarding submission, resubmission disputes and approval dates.
• Identify delinquent accounts and take action to prevent reoccurrence and/or escalate to Collections Manager as needed.
• Collaborate with internal stakeholders to support collections, proper and timely dispute resolution.
• Research duplicates and over-payments, submit refund requests to Collections Supervisor where applicable.
• Communicate with coworkers and customers in person, over the phone, and in email and tactfully discuss payment issues. 

Minimum Qualifications

• Associate Degree with an emphasis in Business or Finance, Bachelor’s degree preferred,
• 1-2 years of experience in collections utilizing collections software, High Radius software experience preferred.
• Proficient in Microsoft Office and Collections software systems.

Preferred Competencies

• Effective written, verbal and interpersonal communication skills at all levels of the organization.
• Creative problem-solving skills coupled with good judgment.
• Effective communication skills, verbal and written, to research and present information.
• Critical thinking and strong analytical skills.
• Ability to exercise sound judgment, provide leadership, and take initiative under minimal supervision.
• Ability to work comfortably in a fast-paced work environment, with multiple concurrent projects, priorities and high volume of incoming email.
• Ability to plan, execute and deliver on projects in a timely manner; plus, the ability to multitask on varying projects and initiatives.
• Very high attention to detail; organized and thorough, with a desire for continuous improvement.

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do  

Benefits:

• Weekly pay
• Medical, Dental, Vision 
• Pet, Legal, and Hospital Indemnity Insurance 
• 401k (match after one year of service)
• Paid Time Off Package
• Tuition Reimbursement
• Referral program

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

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