Mortgage Collector contacts clients to remedy delinquency or non-payments. Determines appropriate collection alternatives to settle shortfalls. Being a Mortgage Collector adheres to pre-established guidelines when determining appropriate collection remedy. Typically handles accounts in early stages of delinquency. Additionally, Mortgage Collector requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. The Mortgage Collector possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Collector
*This position is hybrid remote and will require work onsite at our north Austin, TX headquarters.
We are looking for dynamic, extraordinary people with a passion for providing outstanding service and financial solutions to our members. If you enjoy working in the service industry, offering problem-solving solutions while building relationships that create long-lasting connections, this may be the job for you!
What you bring to the team:
Your day-to-day
As a point of contact for our members, you will be an excellent active listener, outstanding communicator, and master problem solver. Collectors have the responsibility for the collection of all delinquent accounts of consumer loans, credit cards, and other loans. Your skills will include working in a fast-paced environment, presenting the value of solutions, and working toward mutual goals for the members and Velocity Credit Union.
Why Velocity?
At Velocity, our mission is to provide our members with personalized service and unique value as their local banking alternative. We take pride in our work culture, exemplify our core values daily, and stand by the credit union philosophy of People Helping People to continue to drive our vision of making a positive impact on our members and their financial goals.
This position offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee and family events, and more!
Work Schedule
Monday - Friday 8:30 am - 5:30 pm and occasional Saturdays 8:00 am - 12:00 pm or 9:00 am - 1:00 pm. Employees may be required to work late based on department needs.
Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.
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