Mortgage Loan Processing Manager jobs in Gastonia, NC

Are you ready to take your career to the next level? Regional strives to positively impact the financial lives of our customers.

For over 35 years, our Team Members have been passionate about supporting customers through their financial challenges in life. They take pleasure in finding solutions and lending a helping hand, both to our customers and our communities. As we continue to grow and become a national brand in consumer financing, we hope you'll consider us for future career opportunities.

If you are looking to make a meaningful impact in people's lives by bringing a personal touch to finances, join our team today!

Regional Finance is hiring! We are looking for talented and driven individuals to join our team. Take the next step in your career and click that apply button!

Job Intro

The core of a Loan Specialist is being customer oriented. If you are interested in helping others in their time of need, then this is the career you have been looking for!

Why work at Regional?

• Regional offers competitive pay! We do our best to show that we value our team members!

• You are eligible for a monthly bonus. Who doesn't love a nice cash reward for their hard work?

• You will have promotion opportunities. We love to train our Loan Specialists into future Branch Managers!

• All full-time team members have access to our medical, dental, vision and 401(k) benefits!

• Pays an average of $41,000, this amount can vary based on your location and cost of living adjustments.

Duties and responsibilities

• Provide exceptional service to all customers.

• Process credit loan applications and use product knowledge to present loan solutions to current and potential customers.

• Maintain office cash with accuracy and proper security.

• Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.

• Minimize delinquent debt through calling customers and collecting on past-due accounts.

• Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.

• Transport money and deposits to and from bank.

• Other duties as assigned by leadership.

Minimum Qualifications

• High School Diploma or Equivalent.

• Prior customer service experience in either a sales/retail environment or cash management environment.

• Must pass drug screen, criminal and credit background checks.

• Valid Driver's License and access to a dependable automobile with liability insurance coverage.

Critical Competencies

• Demonstrated passion for customer service.

• Excellent written and verbal communication skills.

• Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.

• Thrives in a pay for performance atmosphere.

• Proven ability to multi-task.

• High degree of integrity.

• Sales mentality.

• Adaptable to an ever-changing environment.

Working conditions

This position works in an office providing consumer loan products in person and over the phone. The typical working hours are 8:30am to 5:30pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management.

If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link:

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.