Mortgage Loan Processing Supervisor jobs in Santa Rosa, CA

At Redwood Credit Union we are on a journey to re-imagine the way we do business, and we can’t do it without you - our next great hire.

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services.

That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

Redwood Credit Union is seeking the kind of experienced External Mortgage Loan Officer in Sonoma County, who cares about delivering an outstanding member experience and love to say “yes” as often as possible.

Essential Functions

External Loan Originations/Pipeline Management

• Provide exceptional member service at all times via all lines of communication while adhering to RCU standards of service.

• Independently source and develop new referral relationships that will mutually benefit RCU and its Members while strongly enhancing mortgage lending origination goals.

• Actively grow previously self-generated external referral relationships that will mutually benefit Redwood Credit Union’s Members and increase residential lending volume.

• Effectively and efficiently market all first and second lien residential loan products which include but are not limited to, conventional, conforming, jumbo, primary, secondary, investor occupant combined with fixed rate and adjustable-rate products offered through the Credit Union as Fannie Mae eligible and/or those that may meet the Credit Union’s mortgage portfolio requirement.

• Determine and ethically consult as to options that serve the best interest of all applicants.

• Take applications using web-based loan origination system; answer phone inquiries and handle mortgage referrals as needed.

• From a Member service perspective, the External Loan Officer has the overall responsibility of communication for their assigned loans from origination through the funding of the loan(s).

• The External Loan Officer is responsible to gather and review all documents for a complete and accurate file submission to processing and follow up communication as needed for incorrect/incomplete submissions.

• Accurately interpret Fannie Mae Desktop Underwriter findings so that all possible loans can be decisioned at minimum inconvenience to Members while assuring a correct credit decision can be made.

• Consult with Members on at least a weekly basis regarding the status of their loan.

Member Support

• Instruct at homebuyer or other types of seminars, as needed.

• Discuss loan products and services at special events such as home shows.

• Recognize and propose changes in the workflow to maintain maximum efficiency.

• Verifiable recent loan production in conventional/conforming products.
• Thorough knowledge of conventional conforming mortgage principles, practices and rules, with verifiable experience with recent regulatory compliance requirements.
• Thorough current knowledge internet based LOS & Fannie Mae DU risk engine.
• At least 12 months current experience with selling Fannie Mae Loan Products.
• Demonstrated ability to analyze complex scenarios and recommend workable solutions.
• Skilled in the operation of office equipment and internet access.
• Proven professional ability to communicate effectively verbally and in writing.
• Able and willing to establish and maintain successful work relationships with a diverse group of people.
• Able to act independently and confidentially, using discretion and tact.
• Capacity to coordinate a variety of activities and prioritize work.
• Proficiency and desire to work in and contribute to a team environment.
• Ability to travel to various locations.

• Ability to maintain a valid California driver’s license.
• Eligible to obtain and maintain valid registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including SAFE Act and NCUA part 761.

The ideal candidate has a combination of education and experience as follows: equivalent to high school diploma, plus 4 years experience in the mortgage lending industry, to include at least 1 year as a high producing conventional mortgage loan originator.

Compensation: Base salary: $40,019.20 BPS commission system with uncapped earning potential. 

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

·         Competitive medical, dental, and vision insurance, mental health offerings

·         Employee performance incentive plan

·         Salary Advancement– Merit increase based on performance

·         401(k) program with employer match

·         Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

  RCU Discounts and Perks-

-  RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

- RCU employees are eligible for a 1% discount on all recreational or boat loan products

- 2% discount off Visas and LOC Loans through RCU

- 0% interest on garment, fitness, or home office equipment loan of up to $500

- 100% financing for employee purchased homes!

Why work for Redwood Credit Union?

·         Local financial institution, providing unparalleled service since 1950

· Recognized by Newsweek as one of "America's Best Credit Unions 2024"

·         Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

·         Voted Best Places to Work in the North Bay 18 years in a row

·         World-class employee engagement scores

·         Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

·         Recognized by Forbes as one of “America’s Best Small Employers 2023"

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

                                         We are an Equal Opportunity Employer