Mortgage Loan Quality Assurance Representative jobs in Grand Forks, ND

At Western State Bank, “what” you know is important, but not as important as how you relate to teammates and customers. Our environment is based on the principles of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise of being Your Hometown Bank is a result of these high standards.

The Personal Banking / Mortgage Loan Officer (PB/MLO) is responsible for efficiently and effectively serving customer needs and successfully developing business with a wide range of customers and producing compliant loan applications and services in accordance with our organization’s mission, vision, values, team guidelines, and business plan. Position will create lasting relationships with and mortgage loan customers and provide a superior customer experience through exceptional sales, service, and an understanding of customer-centered needs and solutions.

Duties and responsibilities:

• Work internally with Customer Service Reps to cross-sell other bank products and find value added solutions for our customers
  • Servicing customer needs
  • Following-up with customers
  • Generating sales reports
• Creating an ongoing awareness of all current programs, regulations, and rules in regards to compliance within the mortgage and personal loan industry
• Establishing ongoing business development objectives that work to market Western to realtors, home owners, and potential home buyers
  • This includes community outreach and volunteer opportunities that create an awareness of Western within our community
• Prepare loans and assist customers with pre-qualification letters in order to quantify the amount of loan and quality of loan
  • This includes communication between realtor and customer
• Work with customer and internal processing team to finalize a compliant disclosure and continue the processing, appraisal, and underwriting process
• Answer continuous customer inquiries via phone and email
• Other duties and responsibilities as needed or assigned

Bachelor’s Degree preferred with 3 years of experience in banking or lending required.

This is a full-time position with benefits.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Western State Bank is an EEO and Affirmative Action Employer. Member FDIC.