Mortgage Loan Quality Assurance Representative jobs in Portsmouth, OH

Do you want to work for a company that values you and treats you like family? Do you want to wake up every day excited to go to work? If you answered yes, Eagle Loan Company may be the place for you!!

In the role of Account Representative, you will interact directly with customers by phone and face-to-face contact in our beautiful office environment. You will:

• Provide program descriptions to new customers interested in a loan or loan conversion
• Establish new customer accounts
• Obtain and evaluate all relevant information to qualify applicants for loans
• Provide pricing, terms and loan amount information in a clear and concise manner
• Manage customer accounts
• Maintain records of customer interactions and transactions
• Receive and document customer payments
• Perform reminder calls and friendly collection calls on past due accounts
• Record details of inquiries
• Maintain and update customer databases

Requirements

• Must be comfortable in a team environment. We believe in lifting one another up and supporting each other every day!
• Must be excited to work with customers!
• Must be kind and friendly and willing to go above and beyond to provide exceptional customer service!
• Must be able to read, write, speak, and understand the English language.
• Bi-lingual applicants are encouraged to apply
• Must possess the ability to deal tactfully with the general public
• Must possess willingness to work harmoniously with other staff
• Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle difficult situations

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person