Mortgage Loan Servicing Clerk jobs in San Antonio, TX

Mortgage Loan Servicing Clerk performs administrative tasks to support the mortgage loan servicing group. Reconciles additions and disbursements of escrow accounts, processes payoffs, and reviews documents for accuracy and completeness. Being a Mortgage Loan Servicing Clerk requires a high school diploma or its equivalent. Typically reports to a supervisor. The Mortgage Loan Servicing Clerk possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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(Hybrid) Specialist, Mortgage Servicing Loan Care
  • PenFed Credit Union
  • San Antonio, TX FULL_TIME
  • Overview

    Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

     

    PenFed is hiring a (Hybrid) Specialist, Mortgage Servicing Loan Care at our San Antonio, Texas location. The primary purpose of this job is to provide best-in-class member service by answering incoming calls from members regarding the servicing of their mortgage loans to include billing statements, escrow questions (tax, insurance, and escrow analysis), misapplied payments and other servicing functions while maintaining confidentially of member information. This is a fast paced call center environment, so the candidate will be expected to take a high volume of calls daily.

     

     

     


    Responsibilities

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. 

    • Answers incoming calls from members regarding the servicing of their mortgage loans and take appropriate action for each call.
    • Process phone requests from members, third parties and internal staff for payment histories, amortization schedules, payoffs, verification of mortgage and documentation requests.
    • Understand loan transaction history inquiry, including payment activity, escrow disbursements, rate and P&I changes, fee assessments, and payment reversals.
    • Document all member contacts and inquires by adding comments on the mortgage loan servicing system and updating account demographics as necessary.
    • Resolve  servicing concerns or issues by clarifying the member’s concerns, determining the cause of the problem, selecting and explaining the best solution to solve the concern, expediting the correction or adjustment and follow up to ensure resolution.
    • Prepare Customer Information Trackings (CITs) and task to the appropriate staff/department with research requests or inquires.
    • Responsible for the Setup, Change, or Cancellation of Automatic Clearing House (ACH) requests from members.
    • Ensure all member issues and complaints are resolved in a timely manner including escalating the complaint to management through the Everest Tracking System, as needed or required.
    • Maintain availability to answer inbound calls from members regarding mortgage servicing issues while multi-tasking.
    • Maintain knowledge of federal, state, county or city, investor, insurer and internal laws, policies and procedures with regard to mortgage loan servicing including PenFed mortgage loan products. 

    *This role is responsible for ensuring business continuity.*


    Qualifications

    Equivalent combination of education and experience is considered.

     

    • Bachelor’s Degree or combination of education and experience that provides necessary skills and knowledge to satisfactorily perform the essential job functions.
    • Minimum of three (3) years’ of related work experience in mortgage loan servicing or in work that provided a working knowledge of mortgage loan products.
    • Possess knowledge and recognition of loan related documents such as Note, Mortgage/Deed of Trust, Riders, PMI/VA and Flood certificates, and HUD-I.
    • Strong oral and written communication skills required.
    • Ability to work in multiple systems to obtain loan information and complete research for members in a timely manner.
    • Ability to work in a phone queue/call center environment.
    • Abitlity to effectively communicate via phone throughout entire shift.
    • Ability to work under pressure in a fast-paced, priority work environment.
    • Ability to work effectively in a team-oriented environment as well as independently.
    • Present a positive and professional demeanor at all times.
    • Proficient in Microsoft Word, Excel, Outlook, LoanServ, Penguin, Hogan, and any other mortgage software.

    Licenses and Certifications

    There are no additional licenses and/or certifications required.

     

    Work Environment

    While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

    *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

     

    Travel

    Ability to travel to various worksites and be on-call is required.


    About Us

    Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
     
    We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
     
    Equal Employment Opportunity


    PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
     
    PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

  • 7 Days Ago

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Mortgage Loan Originator
  • MLD Mortgage
  • San Antonio, TX FULL_TIME
  • Overview The Mortgage Loan Originator increases the mortgage loan portfolio by developing business contacts and attracts customers with a knowledge of all products offered. She or he is required to co...
  • 10 Days Ago

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Mortgage Loan Originator
  • Jet Direct Mortgage
  • San Antonio, TX PART_TIME
  • MORTGAGE LOAN ORIGINATOR All Mortgage Lenders talk about their competitive compensation, quick turn times, in house products, etc. Sure we all have those, but why focus on the things that are a given ...
  • 1 Day Ago

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TEXAS MORTGAGE LOAN OFFICER
  • Mission San Jose Mortgage
  • San Antonio, TX FULL_TIME,PART_TIME
  • We are looking for a loan officer to evaluate, authorize approval or deny loan applications for people or for businesses. You will act as a liaison between customers and our financial institution and ...
  • 14 Days Ago

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Mortgage Loan Originator
  • Mortgage Calculator Company LLC
  • San Antonio, TX FULL_TIME,PART_TIME
  • We are now hiring Mortgage Loan Originators licensed in the state of Texas! We provide our loan officers with the technology, training, support, and leads needed to succeed! Joining The Mortgage Calcu...
  • 1 Month Ago

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External Mortgage Loan Originator
  • AMERICAN NEIGHBORHOOD MORTGAGE ACCEPTANCE COMPANY
  • San Antonio, TX OTHER
  • Job Details Level: Experienced Job Location: Undisclosed Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: Road Warrior Job Category: Sales Description...
  • 15 Days Ago

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0 Mortgage Loan Servicing Clerk jobs found in San Antonio, TX area

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Loan Origination Call Quality Review Specialist
  • Millennium Group
  • San Antonio, TX
  • Job Description Job Description We are seeking a Loan Origination Call Quality Review Specialist for a client in San Ant...
  • 3/28/2024 12:00:00 AM

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Personal Banker Roving Greater San Antonio North
  • WELLS FARGO BANK
  • San Antonio, TX
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/28/2024 12:00:00 AM

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Associate Personal Banker Bulverde
  • WELLS FARGO BANK
  • Bulverde, TX
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/28/2024 12:00:00 AM

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Associate Roving Personal Banker- Hill Country District
  • WELLS FARGO BANK
  • Boerne, TX
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/28/2024 12:00:00 AM

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Home Loans Sales Assistant
  • Credit Human
  • San Antonio, TX
  • ** Home Loans Sales Assistant** **Job Category****:** Lending **Requisition Number****:** HOMEL003567 Showing 1 location...
  • 3/28/2024 12:00:00 AM

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Mortgage Loan Officer - San Antonio, TX
  • PNC Financial Services Group
  • San Antonio, TX
  • Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the market...
  • 3/27/2024 12:00:00 AM

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Account Executive
  • iHeartMedia, Inc.
  • San Antonio, TX
  • iHeartMedia Markets Current employees and contingent workers click here to apply and search by the Job Posting Title. Th...
  • 3/27/2024 12:00:00 AM

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Manager, Closing Quality Assurance - Real Estate
  • United Services Automobile Association
  • San Antonio, TX
  • Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial secu...
  • 3/26/2024 12:00:00 AM

San Antonio (/ˌsæn ænˈtoʊnioʊ/; from Spanish, "Saint Anthony"), officially the City of San Antonio, is the seventh-most populous city in the United States, and the second-most populous city in both Texas and the Southern United States, with more than 1.5 million residents. Founded as a Spanish mission and colonial outpost in 1718, the city became the first chartered civil settlement in present-day Texas in 1731. The area was still part of the Spanish Empire, and later of the Mexican Republic. Today it is the state's oldest municipality. The city's deep history is contrasted with its rapid rec...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Loan Servicing Clerk jobs
$27,739 to $39,452
San Antonio, Texas area prices
were up 1.2% from a year ago

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