Mortgage Loan Servicing Clerk, Sr. jobs in Mesa, AZ

Mortgage Loan Servicing Clerk, Sr. performs administrative tasks to support the mortgage loan servicing group. Reconciles additions and disbursements of escrow accounts, processes payoffs, and reviews documents for accuracy and completeness. Being a Mortgage Loan Servicing Clerk, Sr. requires a high school diploma or its equivalent. Typically reports to a supervisor. The Mortgage Loan Servicing Clerk, Sr. gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Mortgage Loan Servicing Clerk, Sr. typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Loan consultant
  • Shellpoint Mortgage Servicing
  • Tempe, AZ FULL_TIME
  • Who we are

    Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing?

    Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

    Primary Function

    The Performing Loan Consultant is responsible for providing excellent customer service in a fast-paced call center. The Performing Loan Consultant will handle inbound customer service related calls, as well as, contact homeowners across the country to collect past-due mortgage payments, identify their issues, and develop practical payment solutions that help them get current in their mortgage payments.

    Our Performing Loan Consultant team is the face of our organization, and we are interested in hiring individuals that are fully committed to providing exceptional customer service.

    Principal Duties

    • Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
    • Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
    • Develop workable payment solutions that satisfy both our clients / investors and our company.
    • Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
    • Process homeowners' mortgage payments.
    • Offer and refer eligible homeowners for refinancing opportunities to the Originations department
    • Arrive at work on-time for all shifts. Reliable transportation to work or comply with requirements for remote work policy.
    • Achieve company performance goals.
    • Take part in continuous training in company policies / procedures and industry regulations.
    • Consistently represent the company in a positive and professional manner.
    • Performs related duties as assigned by supervisor.

    Education and Experience Requirements

    • College degree preferred, High-school diploma (or equivalent) required.
    • Over 1 year of collections experience (preferred, but not required).

    Knowledge, Skill and Ability Requirements

    • English fluency.
    • Outstanding negotiation and telephone communication skills.
    • Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).
    • The ability to maintain professional conduct with people of any mood or personality type.
    • Excellent reasoning and research skills; the ability to see the "big picture" and manage the details.
    • The ability to safeguard confidential customer and company information.
    • A solid work ethic, high integrity, a positive attitude, and strong attention to detail.
    • The ability to follow instructions but work with minimal direct supervision.
    • Excellent keyboard skills.
    • Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, etc.).
    • Spanish or bilingual is a plus.
    • Sales experience a plus

    Management reserves the right to modify, add or remove duties and request other duties, as necessary.

    Company Perks :

    • 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
    • 9 Paid Holidays
    • Employee Engagement Activities

    Company Benefits :

    • Medical (including Health Savings Account & Flexible Savings Account)
    • Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan
    • Performance-based Incentives
    • Pet Insurance
    • Advancement Opportunities

    Newrez NOW :

    • Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
    • 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
    • Employee Matching Gifts Program : We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
    • Newrez Grants Program : Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

    CA Privacy Policy

    CA Notice at Collection

    Last updated : 2024-03-08

  • 18 Days Ago

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Mortgage Loan Originator
  • USA Mortgage
  • Scottsdale, AZ FULL_TIME
  • Description Who We AreAt DAS Acquisition Company, LLC. (USA Mortgage), our mission is the unrelenting pursuit of perfection. We pride ourselves on the superior level of service that our status as a mo...
  • 7 Days Ago

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Mortgage Loan Originator
  • USA Mortgage
  • Gilbert, AZ FULL_TIME
  • Description Who We AreAt DAS Acquisition Company, LLC. (USA Mortgage), our mission is the unrelenting pursuit of perfection. We pride ourselves on the superior level of service that our status as a mo...
  • 7 Days Ago

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Mortgage Loan Originator
  • DHI Mortgage
  • Scottsdale, AZ FULL_TIME
  • D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality ...
  • 16 Days Ago

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Operational specialist
  • Shellpoint Mortgage Servicing
  • Tempe, AZ FULL_TIME
  • Who We Are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such ...
  • 20 Days Ago

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Bankruptcy Specialist I
  • Shellpoint Mortgage Servicing
  • Tempe, AZ FULL_TIME
  • Who we are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such ...
  • 14 Days Ago

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0 Mortgage Loan Servicing Clerk, Sr. jobs found in Mesa, AZ area

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Mortgage Loan Officer
  • Barrett Financial Group
  • Phoenix, AZ
  • Job Description Job Description Exciting Opportunity: Join a Leading Mortgage Brokerage and Boost Your Earnings! Are you...
  • 3/28/2024 12:00:00 AM

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Sales Representative Full-time - Part-time Remote
  • Symmetry
  • Phoenix, AZ
  • Sales Representative Full-time - Part-time Remote Organization Description: At The Edson Agency, our Sales Representativ...
  • 3/28/2024 12:00:00 AM

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Mortgage Loan Officer - Phoenix, AZ
  • PNC Financial Services Group
  • Phoenix, AZ
  • Job Profile Position Overview Job Description Summary At PNC, our people are our greatest differentiator and competitive...
  • 3/27/2024 12:00:00 AM

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Mortgage Loan Originator Arizona License Required
  • Motto Mortgage Pros
  • Glendale, AZ
  • We are looking for an experienced, service, and detail-oriented mortgage loan officers to join our team. We believe in r...
  • 3/27/2024 12:00:00 AM

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Loan Officer- AZ
  • Acra Lending
  • Phoenix, AZ
  • Job Description Job Description Acra Lending is hiring seasoned Mortgage Loan Officers! This position is responsible for...
  • 3/27/2024 12:00:00 AM

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Mortgage Loan Officer In Training - New Home Buyer Leads Provided
  • New American Funding
  • Phoenix, AZ
  • Job Description Job Description On the TruView Lending Team our Loan Officers are the HEART of our organization. We are ...
  • 3/26/2024 12:00:00 AM

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Area Sales Manager, Mortgage Loan Officer (Remote)
  • Navytimes
  • Phoenix, AZ
  • Area Sales Manager, Mortgage Loan Officer (Remote) At a glance Location: US-AZ-Phoenix Posted: 02/09/2022 Closing: 03/08...
  • 3/26/2024 12:00:00 AM

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Mortgage Loan Officer (Retail)
  • AmeriSave Mortgage Corporation
  • Phoenix, AZ
  • **Mortgage Loan Officer (Retail)** Phoenix, AZ / Retail / Full-Time AmeriSave Mortgage Corporation is seeking experience...
  • 3/24/2024 12:00:00 AM

Mesa (/ˈmeɪsə/ MAY-sə) is a city in Maricopa County, in the U.S. state of Arizona. It is a suburb located about 20 miles (32 km) east of Phoenix in the East Valley section of the Phoenix Metropolitan Area. It is bordered by Tempe on the west, the Salt River Pima-Maricopa Indian Community on the north, Chandler and Gilbert on the south along with Queen Creek, and Apache Junction on the east. Mesa is the largest suburban city by population in the United States, the third-largest city in Arizona after Phoenix and Tucson, and the 36th-largest city overall in the US. The city is home to 496,401 pe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Loan Servicing Clerk, Sr. jobs
$38,745 to $49,351
Mesa, Arizona area prices
were up 2.2% from a year ago