Mortgage Loan Servicing Director jobs in Jamestown, NY

Job Summary

The Loan Servicing Coordinator I will oversee daily life of loan servicing for all small business and commercial loans. This position manages time and meets deadlines under pressure.

Essential Functions

• Complete new loan set-up and funding
• Post loan transactions for all product types
• Perform loan maintenance in the core system as needed or directed
• Complete work to meet the established service level agreements and benchmarks
• Prepare and process payoff quotes and payoff transactions
• Respond to customer inquiries with exemplary customer service in the established timeframe
• Process loan Line of Credit Renewals
• Ensure total document and data integrity attributes to comply with CECL data points
• Monitor and reconcile reports as they apply to commercial loans and perform follow up as necessary with internal business partners
• Reconcile of General Ledger accounts and daily balancing
• Prepare applicable release documents as needed
• Establish and maintain loan collateral records in the core system
• Process the paid commercial loan report
• Responsible for daily balancing
• Provide back-up support to Collateral and Origination areas
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
• Complete special projects upon request
• Remain current on all pending and proposed regulatory changes affecting compliance and attend webinars/trainings covering regulatory and compliance issues

Experience Education preferred

• High school diploma or equivalent
• Associate’s degree
• Customer service experience
• Commercial of Small Business Loan experience