Mortgage Loan Servicing Manager jobs in Akron, OH
Mortgage Loan Servicing Manager manages a team that supports the mortgage loan servicing functions. Ensures all documents are accurate and complete. Being a Mortgage Loan Servicing Manager monitors processes and makes recommendations for improvement. May require a bachelor's degree. Additionally, Mortgage Loan Servicing Manager typically reports to a head of a unit/department. The Mortgage Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Mortgage Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Mortgage Loan Servicing Manager jobs
- Westfield Bank
-
Seville, OH
FULL_TIME
-
Location: Seville
Full Time In-Office
Manager: Nikki Nagy
Loan Servicing Administrator 1 Job SummaryThe Loan Servicing Administrator 1 is responsible for the timely and accurate processing of loan payments, payoffs, and escrow payments. Provides loan servicing support including, but not limited to the following: generates and review reports, mails customer statements, prepares loan modifications and responds to customer inquiries. Responsible to provide superior customer service to all Westfield Bank customers, both internal and external.
Essential Functions (primary functions and/or reasons the job exists in order of importance)- Provides superior customer service to all Westfield Bank customers through timely and accurate processing of loan payments and payoff.
- Processes and posts payments for all areas of the Bank the day they are received, including Premium Finance, Commercial, Consumer and Mortgage loans utilizing Input 1, Shazam and COCC. Notifies management daily of any exceptions.
- Prepares accurate Bank deposits for all loan related checks daily.
- Generates, reviews and distributes Digital Archive reports including, but not limited to, maturity reports, unapplied funds reports, rate change reports, and late notice reports.
- Provides professional customer service to all incoming loan related emails from internal and external customers; responsible for error resolutions, account research, and responding to all emails received within 24 hours of receipt. Tracks and resolves issues using COCC Contact Manager.
- Processes loan payoffs, which includes preparation of the closed loan checklist.
- Tracks and resolves all customer inquiries and complaints received through Bank phone calls, voice mail, contact manager, and email to ensure exceptional customer resolution.
- Maintains awareness, understanding and compliance with the Bank’s internal policies and procedures, laws, and regulations appropriate for this position.
- Provides assistance in response to regulatory and internal/external audit requests.
- Travels occasionally in order to participate in special assignments, training, and/or travel between office locations.
Desired Qualifications/Experience/Certification/Education (in order of importance)- 1 years of relevant banking and/or business experience.
- 1 years of customer service-related work experience.
- Experience being accurate with a focus on attention to details via previous work assignments.
- Experience with Microsoft Windows, Outlook, Excel, and loan servicing systems or transferable software packages.
- Excellent oral, written and interpersonal communication skills resulting in the ability to interact with all levels of management and employee population.
- The ability to work occasional overtime for special projects, when necessary.
- High school diploma, GED, or demonstrated commensurate experience.
Physical Requirements (specific to the role)The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.- Ability to work effectively in an office environment for 40 hours per week (including sitting, standing and working on a computer for extended periods of time).
- Ability to communicate effectively in a collaborative work environment utilizing various technologies such as: telephone, computer, web, voice, teleconferencing, e-mail, etc.
- Ability to travel as required.
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
We are an equal opportunity employer/minority/female/disability/protected veteran. - 1 Month Ago
- Greenly Mortgage
-
Fairlawn, OH
FULL_TIME
- Are you a passionate and driven individual with a proven track record of success in the mortgage industry? Do you enjoy helping people achieve their dream of homeownership? If so, we want to hear from...
- 1 Month Ago
- Mission San Jose Mortgage
-
Medina, OH
FULL_TIME
- Responsibilities:- Originate and process loan applications from start to finish- Evaluate loan applications and determine the creditworthiness of borrowers- Negotiate loan terms and conditions with bo...
- 1 Day Ago
- Greenly Mortgage
-
Fairlawn, OH
PART_TIME
- Are you a dedicated and detail-oriented individual with a passion for customer service and a desire to excel in the mortgage industry? We are looking for a motivated Outside Loan Officer Assistant to ...
- 1 Month Ago
- Howard Hanna Real Estate Services
-
Medina, OH
FULL_TIME
- Howard Hanna Mortgage is looking for motivated Loan Originators who want to contribute to Howard Hanna Mortgage’s mission of providing top level service to our clients, colleagues, and the communities...
- 1 Month Ago
- Premier Bank
-
Fairlawn, OH
FULL_TIME
- Position Title: Mortgage Loan Officer Department: Mortgage Sales Position Reports to: Area Sales Manager or Regional Sales Manager Position Supervises: No Direct Reports Premier Summary: At Premier Ba...
- 2 Months Ago
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Mortgage Loan Servicing Manager jobs found in Akron, OH area
- Medilodge Of Montrose
-
Fairlawn, OH
- Unit Manager RN Must be available to work on call rotating schedule.Are you looking for a rewarding career and a stable ...
- 4/24/2024 12:00:00 AM
- Key Bank
-
Akron, OH
- Occupation: Banking, Mortgage, InvestmentSpecialty: Personal BankerLocation:548 Canton Road - Akron, Ohio 44312Job Summa...
- 4/23/2024 12:00:00 AM
- Ascent Auto
-
Akron, OH
- LEXUS OF AKRON-CANTON needs Service Porters to wash, vacuum, polish cars and assists in general duties such as working i...
- 4/23/2024 12:00:00 AM
- Lincoln Electric
-
Euclid, OH
- Lincoln Electric is the world leader in the design, development and manufactureof the highest quality arc welding produc...
- 4/22/2024 12:00:00 AM
- Employ-Temps Staffing Services
-
Akron, OH
- Our client in Akron is looking for an On-Site Claims Adjudicator to join their team! We are seeking to hire a Claims Adj...
- 4/22/2024 12:00:00 AM
- Hiring Now!
-
Alliance, OH
- Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Ar...
- 4/21/2024 12:00:00 AM
- Berkshire Hathaway HomeServices The Preferred Realty
-
Cuyahoga Falls, OH
- Job Description Who You'll Work With As a Real Estate Buyer's Agent, you will work with homebuyers, sellers, other real ...
- 4/21/2024 12:00:00 AM
- Community Choice Financial Family of Brands
-
Akron, OH
- Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new custo...
- 4/18/2024 12:00:00 AM
About Akron, Ohio
were up 1.6% from a year ago