Mortgage Loan Servicing Manager jobs in Dothan, AL

Description

Reasonable accommodations may be made to enable individuals with disabilities to carry out essential functions.

1. Establishes and maintains relationships with realtors, builders, title companies and other related companies to generate and expand business through the execution of marketing campaigns and promotional events. Hosts community education seminars for real estate professionals.
2. Identifies the creditworthiness of borrowers by examining credit reports, tax returns and assets.
3. Counsels borrowers on the appropriate loan programs and educates them on the mortgage loan process. Responds to customer questions and concerns.
4. Originates the mortgage loans, including pricing and locking pre-approved loan transactions. Discloses Loan Estimates and other necessary documents within the required timeframes.
5. Maintains current knowledge of agency and investor guidelines as well as state and federal regulations.
6. Follows up on leads, loan applications, missing items, and conditions. Ensures items are submitted prior to the service-level agreement deadlines.
7. Updates borrowers and their agents on the status of loan applications.
8. Oversees the production pipeline and resolves escalated issues to ensure loan transactions close correctly and in a timely manner.
9. Provides superior customer service to achieve customer satisfaction.
10. Manages a team of loan partners.

Competencies

Competencies include but are not limited to the following:

1. Customer/Client Focus.
2. Business Development.
3. Analytical Thinking.
4. Problem Solving.
5. Communications Proficiency.
6. Organizational Skills.
7. Time Management.
8. Presentation Skills.

Supervisory Responsibility

This position manages his or her loan partners and is responsible for delegating tasks to them.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle objects, tools or controls; reach with hands and arms; and talk or hear.

Travel

Travel is primarily local during the business day, although occasional out-of-area and overnight travel may be expected, for promotional events and closings.

Qualifications

Required Education/Experience

Requires a high school diploma and thorough knowledge of investor and agency guidelines as well as state and federal regulations.

Preferred Education/Experience

Preferable to have a bachelors degree and thorough knowledge of investor and agency guidelines as well as state and federal regulations.

Additional Qualifications for Eligibility

Additional qualifications include an NMLS license.