Mortgage Loan Servicing Manager jobs in Fayetteville, AR

Work Type: Full Time

Position can be located at 200 Parkwood in Lowell, Arkansas or at 801 John Barrow Road in Little Rock, Arkansas.

Position is Monday through Friday 8 am to 5 pm.

Summary:

SUMMARY: Under the guidance of the Mortgage Servicing Structured Loan Supervisor, the incumbent will accept escalated customer calls and provide them with problem resolution. The Mortgage Servicing Structured Loan Specialist can be called upon to complete the following tasks: set up ARM (Adjustable Rate Mortgage) loans, generate and review reports for ARM loans, balloon loans, interest only loans, etc. in order to maintain data integrity, review and process requests for an assumption, partial release of mortgage/deed of trust, agreements to trust, successor in interest etc. When necessary make security instrument corrections, handle transfer of properties made without servicer approval, identify and monitor loans that fall under the Soldier and Sailors Relief Act, assist and provide fitting guidance to appropriate parties when a borrower is deceased. The incumbent will also assist with various special compliance related projects as requested by management.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
• Promote professionalism at all times.
  

Responsibilities:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or general education diploma (GED) required.
• 2 years of mortgage servicing/loan, banking, or title experience or equivalent required.
• 1 year of customer service experience required.
• Proficiency in Excel required.
• Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
• Knowledge of mortgage servicing regulations and compliance preferred.
• Associates Degree preferred.

OTHER SKILLS and ABILITIES:

• Must possess excellent interpersonal and communication skills
• Must possess strong analytical skills for effective problem resolution
• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to occasionally work overtime
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, scanner, copier and FAX machines
• Must be able to move from department, division, or bank to department, division or bank to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to talk, hear and sit. The associate may be required to stand and walk: use hands and fingers, handle, or feel objects or controls: kneel or crouch when filing, and reach with hands and arms.

The associate must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, color, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.