Mortgage Loan Servicing Manager jobs in Gilbert, AZ

Who we are
Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
Responsibilities:

• Identify, process, and prepare required documents (Assignments of Mortgage, Release of Liens, Allonges, Lost Note Affidavits, Lost Mortgage Affidavits, etc.) for loans serviced by Shellpoint Mortgage Servicing with various levels of complexity.
• Review prepared loan documentation to ensure thoroughness, accuracy, and completeness with documentation standards.
• Ensure requested documentation is accurately completed within specific task SLAs.
• Request collateral files from investor designated document custodians to ensure that all needed documentation is obtained (within specific SLAs) to efficiently process Loss Mitigation, Bankruptcy and Foreclosure proceedings.
• Address inquiries from vendors, investors, Portfolio Managers, etc. professionally and in a timely fashion.
• Update Mortgage Electronic Records System, Inc. (MERS) database to ensure adequate reporting of changes in mortgage servicing rights and beneficial ownership interests in loans serviced by SMS.
• Review daily task queue and exception reports to ensure completion of assigned duties within specific SLAs.
• Update and annotate all actions/follow-ups processed on loans in all appropriate systems.
• Prepare required reporting – management, investor, vendor, MERS, etc.

Qualifications/Skills:

• Basic understanding of mortgage servicing industry – Loss Mitigation, Bankruptcy, Foreclosure, and REO (Real Estate Owned)
• Ability to handle confidential material in a professional, ethical manner.
• Strong interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.
• Professional communication skills – written & verbal
• Strong time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.
• Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.
• Proficient knowledge of MS Office: Word, Excel & Outlook.
• Research & analytical skills to comprehend applicable state laws.

Educational Requirements:

• Associates or Bachelor’s Degree preferred or relevant business experience in mortgage administration and document management.

Company Perks:

• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
• 9 Paid Holidays
• Employee Engagement Activities

Company Benefits:

• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan
• Performance-based Incentives
• Pet Insurance
• Advancement Opportunities

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Job Type: Full-time

Pay: $17.50 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Please provide your email.

Ability to Commute:

• Tempe, AZ (Required)

Work Location: In person