Mortgage Loan Servicing Manager jobs in Kansas City, MO

Senior Commercial Mortgage Loan Servicing and Closing Specialist

Americo: We’re in this for life!

The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance, annuity, and Medicare Supplement Insurance company providing innovative products to our customers. At Americo, it’s the people who make things work, so we hope you join us!

What you’ll love about working at Americo:

Compensation: You’ll feel valued with our competitive pay and robust bonus program that’s offered to all associates.

Learning and development: We prepare you with a comprehensive, paid training program that will get you ready for success. Additionally, our Talent Development team creates a variety of development opportunities for associates at every stage of their careers.

Work-life balance: We place true value on work-life balance with our generous paid time off; you begin accruing hours right off the bat every month and it increases with tenure. All new hires earn over 4 weeks of paid time off annually, plus 11 paid company holidays! We also support new parents with a generous new child leave program, along with paid STD and LTD.

Health and well-being: We commit to your health and well-being and are proud to offer comprehensive health and life insurance options including FSA or HSA accounts and subsidies to support your health and fitness goals through vendor partnerships at The Y, Orange Theory, WW, and more.

Future planning: Americo offers a 401(k) with a company match, and we provide child care and education tax credits or savings options.

Giving back: We support several local organizations like Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many more. Our associates volunteer their time and donate money alongside the company to make a difference in our community.

The fun stuff: Americo participates in Kansas City Corporate Challenge, and it’s a great way to connect with coworkers. Additionally, we host events like a Royals Party at the K, a legendary Holiday Party, and in-office events with local vendors as a way for associates to step away from work and enjoy each other’s company.

Bustling environment: Our newly renovated offices are conveniently located in downtown Kansas City, within walking distance to your favorite restaurants and attractions. Plus, you’ll receive complimentary paid parking near our Americo offices – downtown parking is a premium, but we’ve got you covered.

Job Summary: 

 As the hybrid Sr. CRE Loan Servicing and Closing Specialist within Americo’s Commercial Mortgage Dept., you will be solely responsible for all commercial mortgage closings on new CM originations/refinancings and all commercial mortgage servicing functions in connection with Americo’s on-balance-sheet CM portfolio. You will report directly to the Sr. Managing Director – Commercial Real Estate Investments and will also work closely with Americo’s Chief Investment Officer on various ancillary support functions and investment reporting. This position will have direct contact with commercial mortgage banking correspondents/brokers, loan servicers, borrowers, attorneys, and Americo’s internal investment accounting staff. This position will also provide ad-hoc support for Americo’s direct CRE development and investment activities. 

Key Responsibilities: 

• Liaison with commercial mortgage banking clients, borrowers, and attorney on new loan/refinance closings and on servicing requests
• Work with mortgage banker and borrower clients to manage the timely day-to-day workflow on loan closings including the preparation of closing checklists, monitoring receipt and accuracy of checklist deliverables, reviewing and approving property/ GL insurance certificates and third-party reports, computing RE tax and insurance escrows, preparing loan disbursement statements, reviewing and approving title company closing statements, and working with internal investment accounting staff to ensure successful wire transfers
• Liaison with Americo’s outside legal counsel to ensure receipt of all loan closing documentation and prepare digital and paper files
• Enter loan onboarding data into CM loan servicing system and work with internal Investment Accounting staff to ensure ongoing timeliness and accuracy of the data
• Manager daily servicing functions of a portfolio of outside-serviced and internally-serviced CM loans in a timely and responsible manner to protect the interests of Americo
• Review and analyze loan requests involving assumptions, payoffs, holdback releases, parcel releases, modification and then offer recommendations to senior management
• Monitor receipt, accuracy and approval of all required annual CREFC property inspection and financial statement reporting forms
• Work with CM servicing correspondents in computing and processing loan payoff statements
• Work with CM servicing correspondents to ensure timely and accurate monthly loan payments and remittance reporting
• Monitor timely RE tax and insurance payments in all CM loans during the life of the loan
• Work with outside loan servicers to ensure compliance with servicing agreements
• Support senior management in the preparation of preparation of periodic CM portfolio reports
• Provide limited administrative support to Sr. MD – CRE Investments and Chief Investment Officer

Knowledge, Skills, and Abilities:

• 5 years of CM loan closing and CM loan servicing experience
• Proficiency in Microsoft Office applications with strong Excel skills
• Must be highly organized, self-motivated, and able to manage a variety of tasks in a pleasant, collaborative, time-sensitive manner
• Excellent communications skills and strong inter-personal client-servicing skills
• Experience with loan servicing systems, with proficiency in the FICS system a plus
• Experience with CM reporting; experience working with FHLB a plus
• Quality work on a timely and consistent manner
• Organized
• Detail oriented
• Experience with reinsurance administration or life insurance administration is a plus

Education:

• 4 year degree preferred