Mortgage Loan Servicing Manager jobs in Tempe, AZ

Mortgage Loan Servicing Manager manages a team that supports the mortgage loan servicing functions. Ensures all documents are accurate and complete. Being a Mortgage Loan Servicing Manager monitors processes and makes recommendations for improvement. May require a bachelor's degree. Additionally, Mortgage Loan Servicing Manager typically reports to a head of a unit/department. The Mortgage Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Mortgage Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Loan consultant
  • Shellpoint Mortgage Servicing
  • Tempe, AZ FULL_TIME
  • Who we are

    Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing?

    Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

    Primary Function

    The Performing Loan Consultant is responsible for providing excellent customer service in a fast-paced call center. The Performing Loan Consultant will handle inbound customer service related calls, as well as, contact homeowners across the country to collect past-due mortgage payments, identify their issues, and develop practical payment solutions that help them get current in their mortgage payments.

    Our Performing Loan Consultant team is the face of our organization, and we are interested in hiring individuals that are fully committed to providing exceptional customer service.

    Principal Duties

    • Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
    • Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
    • Develop workable payment solutions that satisfy both our clients / investors and our company.
    • Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
    • Process homeowners' mortgage payments.
    • Offer and refer eligible homeowners for refinancing opportunities to the Originations department
    • Arrive at work on-time for all shifts. Reliable transportation to work or comply with requirements for remote work policy.
    • Achieve company performance goals.
    • Take part in continuous training in company policies / procedures and industry regulations.
    • Consistently represent the company in a positive and professional manner.
    • Performs related duties as assigned by supervisor.

    Education and Experience Requirements

    • College degree preferred, High-school diploma (or equivalent) required.
    • Over 1 year of collections experience (preferred, but not required).

    Knowledge, Skill and Ability Requirements

    • English fluency.
    • Outstanding negotiation and telephone communication skills.
    • Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).
    • The ability to maintain professional conduct with people of any mood or personality type.
    • Excellent reasoning and research skills; the ability to see the "big picture" and manage the details.
    • The ability to safeguard confidential customer and company information.
    • A solid work ethic, high integrity, a positive attitude, and strong attention to detail.
    • The ability to follow instructions but work with minimal direct supervision.
    • Excellent keyboard skills.
    • Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, etc.).
    • Spanish or bilingual is a plus.
    • Sales experience a plus

    Management reserves the right to modify, add or remove duties and request other duties, as necessary.

    Company Perks :

    • 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
    • 9 Paid Holidays
    • Employee Engagement Activities

    Company Benefits :

    • Medical (including Health Savings Account & Flexible Savings Account)
    • Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan
    • Performance-based Incentives
    • Pet Insurance
    • Advancement Opportunities

    Newrez NOW :

    • Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
    • 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
    • Employee Matching Gifts Program : We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
    • Newrez Grants Program : Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

    CA Privacy Policy

    CA Notice at Collection

    Last updated : 2024-03-08

  • 18 Days Ago

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Mortgage Loan Originator
  • USA Mortgage
  • Scottsdale, AZ FULL_TIME
  • Description Who We AreAt DAS Acquisition Company, LLC. (USA Mortgage), our mission is the unrelenting pursuit of perfection. We pride ourselves on the superior level of service that our status as a mo...
  • 7 Days Ago

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Mortgage Loan Originator
  • USA Mortgage
  • Gilbert, AZ FULL_TIME
  • Description Who We AreAt DAS Acquisition Company, LLC. (USA Mortgage), our mission is the unrelenting pursuit of perfection. We pride ourselves on the superior level of service that our status as a mo...
  • 7 Days Ago

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Mortgage Loan Originator
  • DHI Mortgage
  • Scottsdale, AZ FULL_TIME
  • D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality ...
  • 16 Days Ago

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Operational specialist
  • Shellpoint Mortgage Servicing
  • Tempe, AZ FULL_TIME
  • Who We Are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such ...
  • 20 Days Ago

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Bankruptcy Specialist I
  • Shellpoint Mortgage Servicing
  • Tempe, AZ FULL_TIME
  • Who we are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such ...
  • 14 Days Ago

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0 Mortgage Loan Servicing Manager jobs found in Tempe, AZ area

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Patient Accounts Specialist
  • SPOONER
  • Scottsdale, AZ
  • Job Details Job Location Headquarters - Scottsdale, AZ Position Type Administration Education Level 2 Year Degree Salary...
  • 3/28/2024 12:00:00 AM

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Personal Banker 51st Ave & Baseline Rd
  • WELLS FARGO BANK
  • Laveen, AZ
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/28/2024 12:00:00 AM

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Advisor Financial Aid - REMOTE
  • Concorde Career Colleges, Inc.
  • Phoenix, AZ
  • Overview: The Financial Aid Advisor delivers on our commitment of Service Excellence by building rapport, delivering cle...
  • 3/28/2024 12:00:00 AM

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Personal Banker Biltmore
  • WELLS FARGO BANK
  • Phoenix, AZ
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/28/2024 12:00:00 AM

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Personal Banker - Warner & Val Vista
  • WELLS FARGO BANK
  • Gilbert, AZ
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/28/2024 12:00:00 AM

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Treasury Management Officer
  • Integro Bank
  • Phoenix, AZ
  • JOB TITLE: Treasury Management Officer (TMO) REPORTS TO: EVP, Chief Innovation Officer CLASSIFICATION: Exempt LOCATION: ...
  • 3/27/2024 12:00:00 AM

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Financial Service Representative
  • Morgan Stanley
  • Gilbert, AZ
  • Are you interested in financial services? Have you always wanted to learn the inner workings of the stock market? Do you...
  • 3/26/2024 12:00:00 AM

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Voya Financial Advisor Phoenix
  • Voya Financial Advisors
  • Phoenix, AZ
  • Voya Financial Advisors®, Inc., a leading independent broker-dealer in the defined contribution & defined benefit busine...
  • 3/25/2024 12:00:00 AM

Tempe is an inner suburb, located between the core city of Phoenix and the rest of the East Valley. Due to this as well as being the home of the main campus of Arizona State University, Tempe has a fairly dense, urbanized development pattern in the northern part of the city with a growing skyline. Going south, development becomes less dense, consisting of single-family homes, strip malls and lower-density office parks. Within Tempe are the Tempe Buttes. The Salt River runs west through the northern part of Tempe; part of the river is dammed in two places to create Tempe Town Lake. According to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Loan Servicing Manager jobs
$79,805 to $114,836
Tempe, Arizona area prices
were up 2.2% from a year ago

Mortgage Loan Servicing Manager in El Paso, TX
Demonstrated acceptance and thriving on ownership and accountability.
November 30, 2020
Trains, directs, and appraises assigned personnel.
January 15, 2021
Demonstrated acceptance and thriving on ownership and accountability.
January 29, 2021