Mortgage Operations Manager jobs in Charlotte, NC

Join the winning team, with the brand recognition of a Fortune 300 company that has been in business over 100 Years!

Mutual of Omaha Mortgage is inspired by hometown values and committed to being responsible and caring for each other, we exist for the benefit of our customers. With this excellent reputation, you will find your customers more receptive because of our well branded name.

Mutual of Omaha Reverse Mortgage employs a knowledgeable staff of experienced Mortgage Sales Professionals with an operations team that is second to none. We are here to address and solve one of the most significant challenges facing the Baby Boomer Generation today…. Being Financially Prepared for their Retirement Years. We are committed to educating Retirees and their families on the value of a product that has been created by the US Government during President Reagan’s term in Office. The Home Equity Conversion Mortgage (HECM) was designed to utilize the equity in homes as a means to assist a peaceful and secure transition to one’s retirement years. Many Financial Advisors are now realizing the value of this product as one of several overall financial planning tools. Our team is committed to our customers, and we are here to assist them on their timeline…not ours. Our commitment to our customer is an educational process based upon an honest, ethical and open dialogue. 

We offer an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous employer match and additional benefits such as Free Legal Services and an Employee Loan Program. Mutual of Omaha Mortgage is an Equal Opportunity Employer and we encourage diverse, talented, qualified applicants to apply.

The Work:
At Mutual of Omaha Reverse Mortgage, Sales Manager/Team leader is responsible for managing 8-10 reverse mortgage Loan Officers backed by an unstoppable marketing machine with LEADS, LEADS, LEADS. The Sales Manager will assist the team to hit their Daily/Weekly/Monthly metrics as provided by Mutual of Omaha Mortgage. 

Job Duties:

• Daily/weekly trainings and call reviews
• Screening, Interviewing and Hiring team members
• Managing lead conversions and metrics
• Managing a pipeline of loans and ensuring they close in a timely manner
• Coaching and motivating the team
• Assisting upper management in growing the HECM department

• The ideal candidates will have at least 2 years of reverse mortgage

• experience managing a team of reverse mortgage LO's in a call center environment
• Would consider a manager that has managed in the mortgage space for inside call centers and does not have reverse mortgage experience but does have mortgage experience
• Would consider a loan officer with at least 2 years of reverse mortgage experience in a call center environment
• Exceptional written and verbal communication skills

Base pay is roughly 90K. Potential earnings average incentive base compensation is 100-250K a year.