Mortgage Operations Specialist jobs in Little Rock, AR

Mortgage Operations Specialist coordinates the company's entire mortgage lending operations and activities. Reviews, analyzes and modifies overall operational systems and procedures relating to the mortgage lending function. Being a Mortgage Operations Specialist develops activities within the mortgage lending operations area and coordinates those activities with other functional areas. Monitors operations to ensure they are within budget. Additionally, Mortgage Operations Specialist provides recommendations for improvements in processes. Requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Mortgage Operations Specialist has gained full proficiency in a broad range of activities related to the job. Independently performs a wide range of complex duties under general guidance from supervisors. To be a Mortgage Operations Specialist typically requires 5-7 years of related experience. (Copyright 2024 Salary.com)

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Mortgage Servicing Correspondence Specialist
  • Arvest Bank
  • Little Rock, AR FULL_TIME
  • Position is Monday through Friday 8 am to 5 pm with ability to work additional hours as needed.

    Incumbent can be located within the Northwest Arkansas or Little Rock Arkansas area.

    Business writing skills preferred.

    Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .

    Summary:

    SUMMARY: The Mortgage Servicing Correspondence Specialist addresses correspondence matters for the mortgage servicing departments. The associate works closely with all mortgage servicing areas to prepare written documentation concerning customer requests or complaints within established timelines. The Mortgage Servicing Correspondence Specialist will work toward fulfilling the response to the customer’s request.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Formulate professionally written responses to incoming internal and external customer emails with accurate information and within the established timelines. Ensure requests and responses are property indexed to the loan.
    • Process automated integrated voice response (IVR) phone system requests timely and accurately.
    • Respond daily to faxes and distribute documents to appropriate department.
    • Process payoff requests and verification of mortgages (VOM) received via email and RightFax.
    • Identify and deliver qualified written requests (QWR’s) to the appropriate associate(s).
    • Process physical and returned mail items, including address/borrower change forms, adding authorized users, customer complaints, coupon requests, escrow documentation, and forwarding address information.
    • Identify patterns of errors/issues (such as website errors) via incoming requests and report them to the appropriate team to address.
    • Cross train in all correspondence duties and rotate job tasks.
    • Acquire and maintain base level knowledge of the following mortgage servicing areas: Cashiering, Escrow (Taxes, Insurance, PMI, EA), Refinance, Structured Loans, Loan Boarding, Lien Release, Homeowner’s Assistance, and Customer Service. Remain current on servicing updates as they are made available.
    • Understands and complies with bank policies, laws, regulations, and the bank’s BSA/AML Program, as applicable to job duties. This includes but is not limited to; complete compliance training and adherence to internal procedures and controls; report any known violations of compliance policies, laws, or regulations and report any suspicious customer and/or account activity.

    TEAM ACCOUNTABILITIES:

      • Support and uphold the Arvest Mission Statement.
      • Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
      • Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
      • Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
      • Promote professionalism at all times.

    Responsibilities:

    QUALIFICATION REQUIREMENTS:

    To perform this job successfully, an individual must be able to satisfactorily perform duties as assigned. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    EDUCATION AND / OR EXPERIENCE:

      • High School Diploma or General Education Degree (GED) required.
      • 1 year of customer service experience required.
      • 6 months of mortgage, banking, financially regulated or equivalent related experience required.
      • Proficiency in Microsoft Word required.
      • Mortgage lending/servicing experience preferred.
      • Business writing skills preferred.

    OTHER SKILLS AND ABILITIES:

      • Must possess good written and verbal communication skills
      • Must possess the ability to multitask and handle a large volume of work
      • Must be detail-oriented and able to perform work in a stressful atmosphere
      • Must be able to arrive at work on time, work on site and have regular work attendance
      • Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
      • Must be able to provide cordial customer service regardless of customer personality, presence or communication style
      • Must be able to perform several tasks at once
      • Must be able to rotate job tasks
      • Must be able to occasionally work overtime
      • Must be able to greet others cordially
      • Must be able to coordinate multiple and changing priorities
      • Must be able to verbally communicate with all other associates
      • Must be able to operate telephone, scanner, copier and FAX machines
      • Must be able to move from department, division, or bank to department, division or bank to attend meetings
      • Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

    The associate may occasionally be required to lift or move up to 25 pounds.

    Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.


    Grade 11

    Pay Range: $16.88 - $20.05 per hour

  • 3 Days Ago

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Mortgage Servicing Escrow Insurance Specialist
  • Arvest Bank
  • Little Rock, AR FULL_TIME
  • Position is Monday through Friday 8 am to 5 pm with ability to work additional hours as needed. Location: 801 John Barrow Rd, Little Rock, AR or any Arvest location within our 4 state footprint. Prefe...
  • 10 Days Ago

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Mortgage Servicing Records Management Specialist
  • Arvest Bank
  • Little Rock, AR FULL_TIME
  • Position is Monday through Friday 8 am to 5 pm with ability to work additional hours as needed. Location: 801 John Barrow Rd, Little Rock, AR 72205. Pay is based on a number of factors including the s...
  • 15 Days Ago

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Operations Specialist
  • US Navy Reserve
  • Dover, AR FULL_TIME
  • ABOUT Do you have what it takes to lead in the heart of Naval combat? As an Operations Specialist, you will serve as a supervisor and leader in the top-secret Combat Information Center. From the ocean...
  • Just Posted

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Operations Specialist
  • US Navy Reserve
  • Glenwood, AR FULL_TIME
  • ABOUT Do you have what it takes to lead in the heart of Naval combat? As an Operations Specialist, you will serve as a supervisor and leader in the top-secret Combat Information Center. From the ocean...
  • 6 Days Ago

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Director of Nursing
  • Senior Living Recruiting Specialist
  • Little Rock, AR FULL_TIME
  • Your Perfect Client Match & Great BenefitsAre you an experienced Director of Wellness that is looking for stability, an opportunity for career growth and great benefits? If you answered yes, this job ...
  • 4 Days Ago

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0 Mortgage Operations Specialist jobs found in Little Rock, AR area

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Pest Control Office Specialist
  • ClearDefense Pest Control of Little Rock
  • Little Rock, AR
  • Office Specialist Since 2013, ClearDefense Pest Control has been growing consistently and at an impressive rate, opening...
  • 3/29/2024 12:00:00 AM

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Director of Quality Systems
  • Arora
  • Little Rock, AR
  • Director of Quality Systems Department: Quality Systems Reports To: Chief Executive Officer FLSA Status: Exempt Direct R...
  • 3/29/2024 12:00:00 AM

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Manager Process Improvement
  • Arkansas Children's
  • Little Rock, AR
  • ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY ...
  • 3/29/2024 12:00:00 AM

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Body Technician
  • Crash Champions
  • Little Rock, AR
  • Champions Do More Crash Champions is home to a collection of team members driven by a deeply rooted purpose and guided b...
  • 3/29/2024 12:00:00 AM

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Licensed Psychologist
  • Thriveworks
  • Little Rock, AR
  • Thriveworks is currently seeking Licensed Clinicians to provide a mix of telehealth and face-to-face sessions in North L...
  • 3/28/2024 12:00:00 AM

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Bank Operations Specialist I
  • Simmons Bank
  • Little Rock, AR
  • It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and ...
  • 3/27/2024 12:00:00 AM

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Application Analyst
  • DARRAGH COMPANY
  • Little Rock, AR
  • Job Details Job Location Little Rock - Little Rock, AR Position Type Full Time Job Category Information Technology Descr...
  • 3/27/2024 12:00:00 AM

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Electrical Engineer, PE, II
  • Bernhard
  • Little Rock, AR
  • Bernhard's core mission is delivering innovative engineering, construction, and energy solutions that empower our client...
  • 3/25/2024 12:00:00 AM

Little Rock is located at 34°44′10″N 92°19′52″W / 34.73611°N 92.33111°W / 34.73611; -92.33111 (34.736009, −92.331122). According to the United States Census Bureau, the city has a total area of 116.8 square miles (303 km2), of which 116.2 square miles (301 km2) is land and 0.6 square miles (1.6 km2) (0.52%) is water. Little Rock is located on the south bank of the Arkansas River in Central Arkansas. Fourche Creek and Rock Creek run through the city, and flow into the river. The western part of the city is located in the foothills of the Ouachita Mountains. Northwest of the city limits are P...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Operations Specialist jobs
$93,669 to $165,492
Little Rock, Arkansas area prices
were up 1.2% from a year ago

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