Mortgage Operations Specialist jobs in the United States

The Curative Specialist is responsible for tracking and curing collateral document exceptions. This is accomplished by reviewing physical documents, the internal imaging system, county land records, and vendor sites to locate the necessary items. The Specialist will need to review the documents for accuracy and completeness, work with internal and external parties to remediate document issues and provide images to external parties via secure electronic methods and/or through shipment of the physical documents.

Job Functions and Responsibilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Within stringent timeframes, obtain, review for accuracy, and cure all document exceptions.
• Support the document curative processes through reporting and working with both physical documents and electronic images.
• Effectively collaborative with internal and external customers, as needed, to research, audit and respond to requests relating to the validity of a cited exception and/or the receipt of a required delivery.
• Research all available resources, i.e. imaging platforms, county websites, settlement agents, closing attorney’s, etc. to obtain required documents and avoid vendor costs.
• Reconcile the delivered and missing document reports with internal and external customers to ensure all parties agree on status.
• Perform collateral duties and special projects as assigned.
• Work closely with the leadership team to prioritize competing business needs.
• Track statuses in Microsoft Excel and Access.
• Leverage available software applications and tools to add efficiency and accuracy to daily workflow.

Qualifications:

To perform this job successfully, an individual must have the following education and/or experience:

• High school diploma, GED or Military equivalent
• Demonstrate exemplary collaboration and interpersonal skills.
• Understanding and analytical interpretation of State and Federal regulations; legal contractual language dealing with Custodial, Agency, Investor, Trust, PSA, Transfer Instructions or Deal documents, etc. with ability to apply language/terms to current work demands as possible curative solutions/alternatives.
• Competency in Microsoft Office applications, including Excel and Access.
• Must possess effective communication skills both verbally and written.
• Demonstrable decision-making ability/analytical skills
• Ability to maintain confidentiality
• Ability to work under pressure and achieve results.
• Effective time management to balance day to day tasks against short and long-term project deliverables.

Preferred Qualifications:

• Prior knowledge of residential mortgage servicing, related loan documents, and Agency guidelines.

Conditions of Work:

• Long periods sitting in front of computer screen.
• Lifting banker’s boxes with an average weight of 35 pounds.
• Overtime as needed.

Training / Licensing Requirements:

• Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

The hours of the position are 7:30 to 4:30 pm Monday through Friday. This role is required to be onsite in the office full time.

Job Type: Full-time

Pay: $19.47 - $21.63 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Work Location: In person