Mortgage Quality Assurance Auditor jobs in Paramus, NJ

Mortgage Quality Assurance Auditor monitors and ensures procedures regarding mortgage loans are being met according to company guidelines and policies. Determines non-compliant operations and documents details. Being a Mortgage Quality Assurance Auditor provides management with reports and recommends improvements. May require a bachelor's degree. Additionally, Mortgage Quality Assurance Auditor typically reports to a manager or head of a unit/department. The Mortgage Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Mortgage Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

C
Quality assurance
  • Conduent
  • Franklin, NJ FULL_TIME
  • About Conduent :

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.

    You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

    Job Description :

    Quality Assurance Associate II (Remote)

    Monday-Friday 9 am-5 : 30 pm

    Pay : $18-$20

    Job Description

    The Contact Center Quality Assurance Analyst will be responsible for coordinating and monitoring internal and external calls PAP center agents.

    To ensure outstanding service is being provided to our patients / HCPs. The Analyst will be directly responsible for identification of inefficiencies and gaps in processes to enhance the customer experience and increase first call resolution.

    Identifies areas of opportunity regarding the improvement of Patient Satisfaction.

    Evaluates the call experience from the patients / HCP point of view and provides evaluation and feedback.

    The QA Analyst will also be required to cross train for training of new hires and ongoing training required for the contact center.

    Responsibilities

    Review and monitor incoming and outgoing calls from patients / HCPs.

    Manage a roster of agents to meet quality monitoring requirements; daily, weekly and / or monthly.

    Identifies and tracks performance trends and provides recommendations for improvement.

    Provide feedback regarding monitoring scores and identify strengths and weaknesses.

    Provide coaching, feedback to supervisor / Team Lead / Agent when / if required.

    Review and create reports when needed for the QA department.

    Assist in developing training and competencies based on trends in quality and metrics.

    Conduct / Assist with new hire and refresher training, in office and virtual.

    Other duties and / or projects as assigned.

    Qualifications :

    Education, Knowledge, Skills and Abilities Required :

    Associate's Degree in a Business, Healthcare, Psychology or Related Field preferred or equivalent education and / or experience.

    Minimum of 3 years of call center experience.

    Minimum of 2 years of experience working in a Quality Assurance department.

    Experience coaching and training of others; one on one or classroom environment.

    Excellent organization, communication and interpersonal skills are required to interact effectively with all levels of staff, as well as external vendors and / or customers.

    Must be self-motivated, innovative, and flexible.

    Flexible work style, and ability to work within a diverse team.

    Strong relationship and rapport building.

    Excellent technical skills and attention to detail.

    Ability to adapt to a fast-paced environment and constant demands.

    Creative ('outside the box') thinker.

    Understands and adheres to confidentiality requirements in relation to team member information.

    Must have good problem solving skills and the ability to approach problems logically and troubleshoot.

    Must have good time management skills.

    Must have the ability to multitask and prioritize to accomplish multiple tasks with multiple deadlines.

    Supports and participates in a collaborative team-oriented environment

    Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

    In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.

    The estimated salary range for this role is $18-$20 / hour.

    Closing :

    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

    People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.

    For those using Google Chrome or Mozilla Firefox please download the form first : click here to access or download the form () .

    You may also click here to access Conduent’s ADAAA Accommodation Policy () .

    At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

    Last updated : 2024-03-05

  • 21 Days Ago

I
Quality Control/Quality Assurance manager
  • Impact Solutions Inc
  • Mahwah, NJ FULL_TIME
  • Seeking a highly skilled Quality Control/Quality Assurance manager or one of a leading kitchen appliances company own and lead all activities related to our domestic Quality Control team. The QC/QA is...
  • 24 Days Ago

F
Quality Control/Quality Assurance manager
  • Food Management Search
  • Mahwah, NJ FULL_TIME
  • Seeking a highly skilled Quality Control/Quality Assurance manager or one of a leading kitchen appliances company own and lead all activities related to our domestic Quality Control team. The QC/QA is...
  • 10 Days Ago

M
Quality Assurance Assessor
  • MCI Full Applicant
  • Mahwah, NJ FULL_TIME
  • POSITION OVERVIEW MCI's mission is to create an environment and culture that empowers our agents and management team to passionately represent our client's brands. Candidates for this role should be e...
  • 19 Days Ago

A
Quality Assurance Manager
  • Aurobindo Pharma USA, Inc.
  • Pearl River, NY OTHER
  • Division Overview Auro Vaccines LLC is a clinical-stage vaccine development company pioneering a major evolutionary step in the design and development of preventive and therapeutic vaccines for infect...
  • 21 Days Ago

M
SR. Manager of Quality of Assurance
  • Maverc Technologies
  • Florida, NY FULL_TIME
  • Become part of a team solving the most significant Cybersecurity & IT Challenges and helping keep the world’s largest and most elite brands safer from cyber threats. At Maverc we have a powerful minds...
  • 23 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Mortgage Quality Assurance Auditor jobs found in Paramus, NJ area

M
Quality Control Inspector
  • Madison Approach
  • Yonkers, NY
  • Job Description Job Description #zr We are currently looking for a Quality Control Inspector for our client, a manufactu...
  • 3/28/2024 12:00:00 AM

S
Mechanical Quality Control Inspector
  • Synerfac
  • Mountainside, NJ
  • Details: Work for a growing Northern New Jersey area high-tech manufacturing company Summary - Mechanical QC Inspector R...
  • 3/27/2024 12:00:00 AM

M
Quality Control Inspector
  • Manpower
  • Orangeburg, NY
  • Our client, is seeking a Quality Control Inspector to join their team. As a Quality Control Inspector, you will perform ...
  • 3/26/2024 12:00:00 AM

Z
Quality Control Inspector
  • Zing Professional Recruiting a Peoplelink Group Company
  • Congers, NY
  • Job Description Job Description Leading Manufacturer of Adhesives for Medical Devices has an immediate need for a Qualit...
  • 3/26/2024 12:00:00 AM

P
Quality Control Inspector
  • Paragon Staffing, LLC
  • Edison, NJ
  • Paragon Staffing, LLC is a company that specializes in connecting job seekers with employers who are seeking temporary, ...
  • 3/24/2024 12:00:00 AM

G
Quality Control Inspector
  • Generant Company Inc
  • Butler, NJ
  • Job Type Full-time Description Skilled and detail-oriented SPC QC Floor Inspector to join our team. The SPC QC Floor Ins...
  • 3/24/2024 12:00:00 AM

L
QUALITY CONTROL INSPECTOR
  • Leading Machining Manufacturer
  • College Point, NY
  • Job Description Job Description Inspect, test, or measure materials or products being produced Performing and Approving ...
  • 3/24/2024 12:00:00 AM

P
Quality Control Inspector
  • Paragon Staffing, LLC
  • Middlesex, NJ
  • Paragon Staffing, LLC is a company that specializes in connecting job seekers with employers who are seeking temporary, ...
  • 3/24/2024 12:00:00 AM

Paramus (/pəˈræməs/ pə-RAM-əs) is a borough in Bergen County, New Jersey, United States. As of the 2010 United States Census, the borough's population was 26,342.. A suburb of New York City, Paramus is located 15 to 20 miles (24 to 32 km) northwest of Midtown Manhattan and approximately 8 miles (13 km) west of Upper Manhattan. The Wall Street Journal characterized Paramus as "quintessentially suburban".[21] Paramus was incorporated as a borough by an act of the New Jersey Legislature on March 2, 1922, and ratified by a referendum held on April 4, 1922, that passed by a vote of 238 to 10.[22][2...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Quality Assurance Auditor jobs
$61,283 to $82,357
Paramus, New Jersey area prices
were up 1.5% from a year ago

Mortgage Quality Assurance Auditor in Hialeah, FL
On average, an Associate Degree is the highest level of education for a Mortgage Quality Assurance Auditor.
February 01, 2020
Mortgage Quality Assurance Auditor in Santa Ana, CA
Everyone has failed, so don't play dumb or claim you've never messed up As Mortgage Quality Assurance Auditor.
January 21, 2020
Mortgage Quality Assurance Auditor in Daytona Beach, FL
Then, try to pull out strengths and traits you haven't discussed in other aspects of the interview As Mortgage Quality Assurance Auditor, such as your strong work ethic or your willingness to pitch in on other projects when needed.
January 02, 2020